Operations Coordinator | Full Time | Auckland

LVMH; Auckland; Vor Ort; NZD 52.000 - 64.000; Vollzeit

Benefits dieser Stelle

Generous salary package

Employee discounts

Milestone gifts

Dynamic team culture

Wellbeing and growth focus

Career opportunities with LVMH

Mentoring from management

Zusammenfassung

Tiffany & Co. Auckland is seeking an Operations Coordinator to join our team on a full-time basis.

You will handle customer service related to repairs, servicing orders, stock availability, and post-sale inquiries while also performing core operations duties such as shipping and replenishment to maximise sales opportunities. We are looking for a candidate with at least three years of retail stock management or inventory control experience, ideally in jewelry.

Qualifikationen

• Minimum of three years sales experience in retail stock management/inventory control, preferably in jewelry.
• Solid attention to detail and problem-solving with multi-tasking to meet deadlines.
• Strong interpersonal skills and ability to work with a diverse client base.

Aufgaben

• Monitor stock levels and oversee inventory management.
• Ensure repair and service orders are managed and completed following process guidelines.
• Respond to customer inquiries via phone, email, or in person with high-quality resolutions.
• Apply consultative selling and product knowledge to develop client relationships.
• Provide high-standard customer follow-up to support ongoing relationships.

Kenntnisse

Stock management

Repair orders processing

Customer inquiries handling

Consultative selling

Client relationship management

Jobbeschreibung

Operations Coordinator | Full Time | Auckland

We now have a rare and exciting opportunity for a skilled and experienced individual to join one of our Auckland store as an Operations Coordinator on a Full Time basis.

In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post sale offerings and customer correspondence as well as operations duties such as shipping, replenishment of merchandise/stock levels to maximise sales opportunities.

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Your role

• Monitor stock levels and oversee inventory management
• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Blue Box. White Ribbon. That's a wrap.

The successful candidate will have a minimum of three years sales experience of retail stock management/inventory control preferably within the jewelry industry. A dynamic service-driven personality is essential!

We are seeking:

• Solid attention to detail and problem solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence
• Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
• Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.

Why Tiffany?

• Generous salary package, employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Professional growth and development and individual up-skilling opportunities
• Great mentoring from a highly experienced management team
• An inspired career is life's best accessory.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.