Operations Coordinator

SmartRecruiters, Inc.; Christchurch; On-site; NZD 40,000 - 55,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working models for eligible rôƒ

Employee Assistance Program (EAP)

Discounts across JB Hi-Fi Group

Job summary

JB Hi-Fi Limited in Christchurch is seeking an Operations Team Member to help ensure the right stock is received and delivered to the right place at the right time, following safety and process controls.

You will collaborate with store colleagues to deliver a positive experience for instore and online customers, manage back-of-house space, and handle order fulfilment, dispatch, and click-and-collect tasks in line with procedures.

Qualifications

• Fast-paced environment suitability.
• Results-driven with focus on customer outcomes.
• Strong multi-tasking and process execution.

Responsibilities

• Complying with operations process controls and safety requirements, with emphasis on safe product handling, equipment use, and incident reporting.
• Working collaboratively as part of a team to deliver a positive experience for instore and online customers.
• Contribute to BOH space management, organisation, stock flow and product storage in the back of house.
• Manage order fulfilment (delivery & click and collect) in line with procedures, including pick, pack and dispatch, and fulfilment inquiries.

Skills

Customer service

Multi-tasking

Teamwork

Process adherence

Job description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As an Operations Team Member, you will have the opportunity to deliver efficient back of house activities, ensuring the right stock is received and delivered to the right place at the right time, including:

• Complying with operations process controls and safety requirements, with particular emphasis on safe product handling, use of equipment and machinery and incident reporting
• Working collaboratively as part of a team and deliver a positive experience for both instore and online customers
• Contribute to optimal BOH space management, organisation, stock flow and product storage in the back of house
• Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries

Qualifications

• You are a vibrant and driven professional who thrives in a fast-paced environment and relish the opportunity to be at the forefront of all the new tech products!
• Results driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with ability to execute on processes and procedures will see your success in this role

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!