Warehouse Team Member (Christchurch)

JB Hi-Fi; Christchurch; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working options

Staff discounts across JB Hi‑Fi Group

Parental leave benefits

Job summary

JB Hi‑Fi Christchurch is seeking a Warehouse Team Member to support customer service and the efficient running of our warehouse. You will maximise profitability and improve operational outcomes by following policies and procedures, with a focus on accuracy in records and orders.

This role requires weekend work and offers opportunities to learn and grow within a fast-paced retail logistics environment, including potential hybrid working arrangements where applicable.

Qualifications

• Strong customer focus mindset.
• Strong attention to detail.
• A desire to learn.
• Previous retail operations experience.

Responsibilities

• Ensure accurate record and invoice management.
• Manage fulfilment including delivery, click-and-collect, packing and dispatch.
• Support KPI delivery by using reports to resolve tasks.
• Continue developing skills through available training platforms.
• Contribute to recycling and reducing environmental impact.

Skills

Customer focus

Attention to detail

Desire to learn

Retail operations experience

Job description

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down‑earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down‑earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world‑class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi‑Fi Business.

JB Hi‑Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi‑Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group (which includes JB Hi‑Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi‑Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As the Warehouse Team Member you will play a key role in contributing to the continued delivery of exceptional customer service, maximise profitability and enhance efficiency through the Warehouse Team. You will also be responsible for operational efficiency and outcomes, by ensuring policies and procedures are followed, compliance is ensured.

*Note, this position is required to work one day over the weekend*

Key Responsibilities Include, But Are Not Limited To

• Ensuring effective record and invoice management
• Managing order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries and carrying out same day delivery to customers, where designated to drive
• Contributing to the Warehouse team’s achievement of set performance management requirements (KPIs) by utilising suite of operational exception reports to identify and resolve outstanding tasks
• Continuously improving skills and product knowledge through available online platforms and active participation in other development opportunities
• Contributing to maximising opportunities to recycle waste and reduce environmental impact

Preferred Experience and Qualifications

• A strong customer focus mindset
• Strong attention to detail
• A desire to learn
• Previous retail operations experience

Competencies

• Customer Focus - Does everything through the eyes of the customer
• Action Oriented - Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm
• Drives Results - Consistently achieves results, even under tough circumstances
• Communicates Effectively - Communicates with a clear understanding of the unique needs of different audiences
• Demonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses

Additional Information

All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.