Warehouse Team Member

JB Hi-Fi; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Employee discounts

Parental leave (12 weeks)

Job summary

JB Hi-Fi Auckland is seeking a Warehouse Team Member to support fast-moving product intake and order fulfilment while delivering excellent customer service. You will help with stock control, picking, packing, dispatch, and same-day deliveries where available, ensuring policies are followed and KPIs are met.

We value attention to detail, a strong customer focus, and a willingness to learn. Previous retail operations experience is preferred, and you’ll join a team recognised for its energy and

Qualifications

• Customer-focused approach to service.
• Strong attention to detail in stock and orders.
• Willingness to learn and adapt in a retail environment.
• Experience in retail operations is preferred.

Responsibilities

• Record and manage invoices and records accurately.
• Handle order fulfilment, delivery, and click-and-collect processes.
• Support KPIs using operational reports and tasks.
• Continuously improve product knowledge through online platforms.
• Support recycling and reducing environmental impact.

Skills

Customer focus

Attention to detail

Desire to learn

Retail operations experience

Job description

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business. JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As the Warehouse Team Member, you will play a key role in contributing to the continued delivery of exceptional customer service, maximise profitability and enhance efficiency through the Warehouse Team. You will also be responsible for operational efficiency and outcomes, by ensuring policies and procedures are followed, compliance is ensured.

Key Responsibilities Include, But Are Not Limited To

• Ensuring effective record and invoice management
• Managing order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries and carrying out same day delivery to customers, where designated to drive
• Contributing to the Warehouse team’s achievement of set performance management requirements (KPIs) by utilising suite of operational exception reports to identify and resolve outstanding tasks
• Continuously improving skills and product knowledge through available online platforms and active participation in other development opportunities
• Contributing to maximising opportunities to recycle waste and reduce environmental impact

Qualifications

• A strong customer focus mindset
• Strong attention to detail
• A desire to learn
• Previous retail operations experience

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!