Operations & Business Development Manager

Aotearoa New Zealand Association of Social Workers; Auckland; Hybrid; NZD 65,000 - 100,000; Full time

Job summary

Busy Bees Cleaning is expanding its Auckland franchise network and seeks an organized, commercially minded Operations & Business Development Manager to keep our people, clients and operations moving forward. You will manage business development across Auckland, handle client inquiries, and coordinate onboarding and handover of new franchises.

You will lead operations priorities, build strong relationships with franchisees and clients, and support payroll-related administration and reporting.

Qualifications

• Experience managing people, teams or business operations.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities while keeping a clear head.
• Good commercial judgement and strong attention to detail.
• Confidence working with clients, franchisees and internal teams.
• A practical, solution-focused approach and ownership mentality.
• Experience in commercial cleaning, franchising, pricing or contracts would be useful.

Responsibilities

• Manage business development activity across Auckland, including responding to enquiries and following up new opportunities.
• Manage new client enquiries, proposals, pricing and contractual information.
• Lead and support Auckland operations by setting clear priorities, expectations and performance standards.
• Coordinate the onboarding and ongoing support of new franchisees.
• Coordinate the smooth implementation and handover of new clients to the right franchisee.
• Build strong relationships with clients, franchisees and internal team members.
• Support payroll-related administration, reporting and accurate record keeping.
• Identify operational issues and find practical ways to improve how we work.

Skills

People management

Communication

Prioritization

Commercial judgement

Client/franchisee relations

Solution oriented

Franchising/Contracts experience

Job description

Operations & Business Development Manager

Busy Bees Cleaning keeps homes and businesses spotless across New Zealand. We’re a tight-knit team that takes real pride in the service we deliver and the relationships we build along the way.

We’re growing our Auckland franchise network and need an organised, commercially minded person to help keep our people, clients and operations moving in the right direction.

What you’ll be doing

Managing business development activity across Auckland, including responding to enquiries and following up new opportunities

Managing new client enquiries, proposals, pricing and contractual information

Leading and supporting Auckland operations by setting clear priorities, expectations and performance standards

Coordinating the onboarding and ongoing support of new franchisees

Coordinating the smooth implementation and handover of new clients to the right franchisee

Building strong relationships with clients, franchisees and internal team members

Supporting payroll-related administration, reporting and accurate record keeping

Identifying operational issues and finding practical ways to improve how we work

What you bring

Experience managing people, teams or business operations

Excellent written and verbal communication skills

The ability to manage competing priorities while keeping a clear head

Good commercial judgement and strong attention to detail

Confidence working with clients, franchisees and internal teams

A practical, solution-focused approach and the willingness to take ownership

Experience in commercial cleaning, franchising, pricing, contracts would be useful

Why you’ll love it

A hybrid role with genuine variety and responsibility

The opportunity to make a visible difference across the Auckland franchise network

Work with a friendly, down-to-earth team that values ideas and practical solutions

Build strong relationships with franchisees and clients

Have the autonomy to improve processes and make the role your own