Operations Assistant

Harvey Norman; Porirua; On-site; NZD 50,000 - 60,000; Full time

Job summary

Harvey Norman in Porirua, New Zealand is seeking a motivated administrator to join our Furniture team. You will actively manage customer repairs and servicing, liaise with service agents and suppliers, and keep the service database up-to-date while delivering outstanding customer service.

This full-time role includes admin duties, reporting, stock coordination, and supporting customer service, sales and cashier tasks. A proactive, energetic team player with strong communication will thrive here.

Qualifications

• Experience in a high volume administration role.
• Ability to juggle multiple tasks with a can-do attitude.
• Strong customer service and communication skills.
• Familiarity with consumer laws (Fair Trading Act & CGA) is desirable.

Responsibilities

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers, keep service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with high service levels.
• Assist with department administrative duties including processing invoices, claims, reconciliations and paperwork.
• Run weekly/monthly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of stock arrivals and organise delivery as requested.
• Undertake operational tasks such as stock takes.
• Assist with customer service, sales and cashier duties as directed.
• Be Health and Safety conscious.

Skills

Customer service

Communication

Interpersonal skills

Team player

Multitasking

Flexible attitude

Job description

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Furniture team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff. Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track!

This is a full timeposition in our Porirua store.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly/monthly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Undertake operational work, such as assisting with stock takes
• Assist with customer service, sales and cashier work as directed by the Proprietor
• Be Health and Safety conscious

The skills and experience you'll need to bring with you include:

• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Familiarity with the Fair Trading Act and Consumer Guarantees Act (desirable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member

Advertised: 20 Aug 2026 New Zealand Standard Time