Operations Assistant

Harvey Norman; Manukau; On-site; NZD 42,000 - 64,000; Full time

Job summary

Harvey Norman in Manukau seeks a full-time Administration & Repairs Coordinator to join our busy Furniture team. You will manage customer repairs and servicing, administer finance paperwork and run weekly service reports, while delivering outstanding service.

The role requires high-volume administration experience, strong communication, and the ability to juggle multiple tasks with a proactive, team-focused mindset.

Qualifications

• Experience in a high-volume administration role.
• Strong communication and interpersonal skills.
• Ability to juggle multiple tasks with a can-do attitude.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers; keep service database up-to-date.
• Update customers on repair status and ensure timely completion with excellent service.
• Assist with department admin duties including processing finance paperwork and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers on stock arrivals and organise delivery as requested.

Skills

Customer service

Administration

Multi-tasking

Communication

Organisational skills

Job description

Job no: 576677
Work type: Full Time
Location: Manukau
Categories: Sales

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Furniture team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff. Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track!

This is a full time position in our Manukau store.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

The skills and experience you'll need to bring with you include:

• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with the Fair Trading Act and Consumer Guarantees Act (desitrable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member

Advertised: 08 Sep 2026 New Zealand Standard Time