Operations Assistant

Harvey Norman; New Zealand; On-site; NZD 48,000 - 62,000; Full time

Job summary

Harvey Norman in Hamilton is seeking a motivated full-time team member to join our Furniture department. In this role you will support repairs and servicing, coordinate with service agents and suppliers, and keep the service database up-to-date while delivering outstanding customer service.

You will handle administration tasks, process invoices and reports, and help with stock delivery coordination. The ideal candidate thrives in a busy environment, communicates clearly, and works well in a team.

Qualifications

• Experience in a high-volume administration role.
• Strong customer service and communication skills.
• Ability to juggle multiple tasks with a can-do attitude.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keeping the service database up-to-date.
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
• Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious

Skills

Customer service

Communication

Organisation

Multitasking

Teamwork

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Furniture team!

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff. Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track!

This is a full-timeposition in our Hamiltonstore.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the Department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

The skills and experience you'll need to bring with you include:

• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with the Fair Trading Act and Consumer Guarantees Act (desirable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member