Customer Repair & Service Coordinator

Harvey Norman; Porirua; On-site; NZD 50,000 - 60,000; Full time

Job summary

Harvey Norman in Porirua, New Zealand is seeking a motivated administrator to join our Furniture team. You will actively manage customer repairs and servicing, liaise with service agents and suppliers, and keep the service database up-to-date while delivering outstanding customer service.

This full-time role includes admin duties, reporting, stock coordination, and supporting customer service, sales and cashier tasks. A proactive, energetic team player with strong communication will thrive here.

Qualifications

• Experience in a high volume administration role.
• Ability to juggle multiple tasks with a can-do attitude.
• Strong customer service and communication skills.
• Familiarity with consumer laws (Fair Trading Act & CGA) is desirable.

Responsibilities

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers, keep service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with high service levels.
• Assist with department administrative duties including processing invoices, claims, reconciliations and paperwork.
• Run weekly/monthly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of stock arrivals and organise delivery as requested.
• Undertake operational tasks such as stock takes.
• Assist with customer service, sales and cashier duties as directed.
• Be Health and Safety conscious.

Skills

Customer service

Communication

Interpersonal skills

Team player

Multitasking

Flexible attitude

Job description

Harvey Norman in Porirua, New Zealand is seeking a motivated administrator to join our Furniture team. You will actively manage customer repairs and servicing, liaise with service agents and suppliers, and keep the service database up-to-date while delivering outstanding customer service.

This full-time role includes admin duties, reporting, stock coordination, and supporting customer service, sales and cashier tasks. A proactive, energetic team player with strong communication will thrive here.