Onsite IT Service Operations Engineer – Hybrid Support

Te Wānanga o Aotearoa

Auckland

Hybrid

NZD 65,000 - 85,000

Full time

11 days ago

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Benefits offered by this job

Health insurance

Free parking

Generous leave entitlements

Supportive whānau-friendly workplace

Job summary

Te Wānanga o Aotearoa invites an Engineer – IT Service Operations to join our Māngere campus team. You will provide hands-on IT support to kaimahi and tauira, delivering service desk and onsite deskside assistance across Aotearoa.

You will partner with the wider IT Service Operations group to ensure reliable technology services. The role emphasizes customer-focused support, problem solving, and continuous service improvement within a kaupapa Māori context.

Qualifications

A Level 5 Diploma in Computing or a related qualification.
At least two years' experience in an IT support environment, including Service Desk or deskside support.
Sound knowledge of IT infrastructure, hardware, software, and networking.
Experience supporting Microsoft Active Directory and Apple operating systems.
Strong communication, organisation, and troubleshooting skills.
Willingness to work within a kaupapa Māori environment and āhuatanga Māori.

Responsibilities

Respond to support requests via phone, email, chat, and the service portal.
Provide onsite and deskside support at Māngere and other regional sites as needed.
Troubleshoot hardware, software, network, and device-related issues.
Install, configure, and deploy ICT equipment and systems.
Monitor and maintain ICT systems to ensure reliability and performance.
Contribute to service improvements, documentation, and knowledge resources.