IT Support Technician – Remote & On‑Site Expert

JobSpace; Auckland; On-site; NZD 65,000 - 75,000; Full time

Job summary

JobSpace in Auckland is seeking two ICT Support Technicians to join our growing team. You will provide 1st and 2nd line IT support for staff and clients, both on-site and remotely, and help maintain hardware, software, and network systems.

You will configure and deploy equipment, assist with website maintenance, document issues in the service desk, and deliver high quality customer service to build lasting client relations.

Qualifications

• Minimum of level 5 IT qualification or higher; 3 years' relevant experience may substitute.
• Solid knowledge of hardware, software, networking, and troubleshooting.
• Experience with website design and maintenance is beneficial.
• Strong problem-solving skills with attention to detail and excellent communication skills.

Responsibilities

• Provide 1st and 2nd line IT support, troubleshooting, and resolution of technical issues for clients.
• Act as the first point of contact for IT support queries and service requests.
• Provide on-site and remote technical support to customers based on operational needs.
• Maintain accurate support documentation and log faults and requests in the service management system.
• Configure, deploy, install, and maintain IT equipment including PCs, laptops, tablets, and mobile devices.
• Perform hardware upgrades, repairs, and installations and data recovery.
• Install and troubleshoot a wide range of software applications.
• Determine software and hardware requirements and implement solutions to resolve issues.
• Respond to inquiries relating to software and hardware problems with effective advice.
• Adapt programs and systems to meet user requirements and ensure efficient use of IT resources.
• Implement, configure, and maintain wired and wireless networks for business/users.
• Design, develop, and maintain websites as required to support client needs.
• Repair and replace peripheral equipment and diagnose faults, coordinating with suppliers.
• Deliver high-quality customer service and build strong client relationships.

Skills

Hardware

Software

Networking

Troubleshooting

Website design

Problem solving

Communication

Education

Level 5 IT qualification or higher

Job description

JobSpace in Auckland is seeking two ICT Support Technicians to join our growing team. You will provide 1st and 2nd line IT support for staff and clients, both on-site and remotely, and help maintain hardware, software, and network systems.

You will configure and deploy equipment, assist with website maintenance, document issues in the service desk, and deliver high quality customer service to build lasting client relations.