IT Service Desk Technician

Bay of Plenty Regional Council; Whakatāne; On-site; NZD 55,000 - 72,000; Full time

Job summary

Toi Moana Bay of Plenty Regional Council is seeking an IT Service Desk Technician in Whakatāne to deliver day-to-day software and hardware support, installations, configurations and maintenance, with travel across the Bay of Plenty.

The role requires customer-focused, independent workers with a Diploma in Computer Engineering or 3+ years in IT service desk, and knowledge of Windows 11 and Microsoft 365; a valid driver’s license is essential.

Qualifications

• Diploma in Computer Engineering or 3+ years IT Service Desk experience.
• Experience in IT service desk support and incident resolution.
• Experience with Windows 11 and Microsoft 365.
• Ability to work independently and travel within the Bay of Plenty.

Responsibilities

• Operate as a key member of the Service Desk, delivering high levels of customer support.
• Collaborate with the team to solve common technical issues.
• Follow procedures to ensure consistent outcomes and maintain asset data integrity.
• Identify opportunities to add value using existing technology.

Skills

Customer service orientation

Clear communication

Independent worker

Relationship building

Driver's license

Education

Diploma in Computer Engineering

3+ years IT Service Desk experience

Tools

Windows 11

Microsoft 365

Job description

Thriving together- mō te taiao, mō ngā tāngata.

Our environment and our people go hand-in-hand.

• 2-year fixed term, full-time role based in Whakatāne
• Flexible working culture
• Bring your skills and initiative and help us deliver to our communities.

We have an exciting opportunity for an experienced and adaptable IT Service Desk Technician to join our Service Desk whānau. This role is integral in helping us to support our people achieve their goals through technology and our systems.

Te āhuatunga a te tūranga | About the role

As part of the wider Digital team at Toi Moana, we have the awesome job of providing day-to-day software and hardware support services, carrying out installations, configurations and maintenance on devices and liaising with our suppliers. Frequent travel throughout the Bay of Plenty will be required so a valid Restricted or Full drivers license is a must. This position is occasionally required to work outside of normal office hours as a result of unexpected system failures or planned works.

Responsibilities

• Operate as a key member of the Service Desk team, providing a high level of customer service and technical support.
• Contribute to solving shared technical issues across the team by being team focused.
• Follow identified procedures to ensure consistency of outcomes alongside maintaining integrity of our asset data.
• Identify opportunities to deliver additional value using our existing technology wherever possible.

Our team is a bunch of talented people who pride themselves on understanding our people and the work that they do. To fit in with our people you will be an enabling, supportive and inclusive individual who has a bit of get up and go, strong initiative and who enjoys collaborating in order to achieve excellent results. The IT Service Desk Technician role is a full-time permanent role based in our Whakatāne office.

Ō pūmanawa | Your skills and experience

To be successful, you will need:

• To be confident and personable, with a proven interest in and an ability to build strong relationships.
• Communicate technical problems and solutions clearly and simply to users.
• Proven relevant experience operating in a similar capacity.
• Proven track record of working independently.
• A Diploma in Computer Engineering or a minimum of three years relevant work experience in IT Service Desk Support roles.
• Experience working in local government or with local government would be advantageous.
• Advanced knowledge of Windows 11 and Microsoft 365 would be beneficial.
• Current valid driver's licence.

Ko wai mātou | Who we are

Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.

We are a values-driven organisation, that really cares about our people. Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.

Highlights of working with us include:

• Varied and challenging work that makes a real impact on the community and the environment.
• Opportunities for growth, learning and development.
• A supportive and collaborative work environment.
• Flexibility with the way you work.
• Employer paid insurance, discount schemes and well-being initiatives.
• A competitive remuneration and leave package, including extra paid leave over Christmas/New Year.

This role is located in Whakatāne.

Applications close 11pm, Sunday 6 September 2026 and will only be accepted online.