Service Desk Analyst: Customer-Focused IT Support

Public Trust; Wellington; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Birthday Leave

Learning & development

Wellbeing support

Free Will & POA

Job summary

Public Trust in New Zealand is seeking a Service Desk Analyst to keep our people connected, productive and supported daily. You’ll troubleshoot technical issues, support Microsoft technologies like M365, Entra, AD, SharePoint and business applications, and help improve systems and the user experience.

You’ll join a collaborative IT team, participate in a rostered after-hours on-call service, and spend at least three days onsite each week, bringing strong communication and a proactive mindset to

Qualifications

• Experience in a Service Desk, IT Support or similar technology support role.
• Strong communication and relationship-building skills.
• A proactive approach to problem-solving and continuous learning.

Responsibilities

• Resolving technical issues and service requests.
• Supporting a range of Microsoft technologies like M365, Entra, AD, SharePoint and business applications.
• Helping improve systems, processes and the overall user experience.

Skills

Service Desk

IT Support

Communication

Problem-solving

Tools

M365

Entra

AD

SharePoint

Job description

Public Trust in New Zealand is seeking a Service Desk Analyst to keep our people connected, productive and supported daily. You’ll troubleshoot technical issues, support Microsoft technologies like M365, Entra, AD, SharePoint and business applications, and help improve systems and the user experience.

You’ll join a collaborative IT team, participate in a rostered after-hours on-call service, and spend at least three days onsite each week, bringing strong communication and a proactive mindset to