Online Operations Coordinator

Raw Essentials; Māngere-Ōtāhuhu; On-site; NZD 52,000 - 68,000; Full time

Job summary

Raw Essentials is seeking an Online Operations Coordinator in New Zealand to own the day-to-day running of our online store from Auckland. You will manage orders, coordinate couriers and communicate with customers to ensure a smooth, efficient experience.

This full-time role emphasizes accuracy, timely delivery and proactive problem solving, with responsibilities spanning order management, packing support and cross-team collaboration.

Qualifications

• Experience in eCommerce, customer service or administration.
• Experience in order processing, logistics or courier coordination.
• Knowledge of order management systems.

Responsibilities

• Take ownership of day-to-day online store operations and ensure orders are processed accurately and on time.
• Coordinate pack planning and courier arrangements to ensure timely deliveries.
• Handle customer communications and general administration, including packing orders as needed.

Skills

Order processing

Customer service

Time management

Problem solving

Communication

Teamwork

Tools

Google Workspace

CRM systems

Order management systems

Job description

Raw Essentials is on a mission to improve the life of every cat and dog by helping owners feed what's naturally best for their pet. We're recognised as the raw feeding experts, operating from 17 stores across New Zealand, and offering personalised advice and a wide range of locally sourced and 100% natural products - that pets and owners lap up.

You’ll be joining a business that’s passionate about pet nutrition, with the opportunity to develop your product knowledge and help customers make informed choices for their pets.- to continue to nourish our Online store!

About Our Role

We’re looking for a highly organised, proactive and detail-oriented individual to join our Online Store team as an Online Operations Coordinator.

This is a varied, hands-on role where you’ll take ownership of the day-to-day operations of our online store, ensuring orders are processed efficiently, deliveries run smoothly and customers receive exceptional service.

You’ll be involved in everything from order management and pack planning to courier coordination, customer communications and general administration, alongside support in packing orders.

This role is ideal for someone who thrives in a process-driven environment, enjoys problem-solving and takes pride in keeping things organised and running efficiently working in a full-time capacity, 40 hours a week from Monday - Friday.

• High attention to detail and accuracy, particularly in order processing and administrative tasks.
• Ability to take ownership of daily operations, work independently and make sound decisions.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills, with a strong customer service focus.
• Strong problem-solving and critical thinking skills, with the ability to investigate issues and find practical solutions independently.
• Strong computer literacy, with the ability to confidently navigate multiple systems and learn new technologies quickly.
• Ability to multitask effectively and adapt to changing operational priorities.
• Good interpersonal and teamwork skills, with the ability to collaborate across different teams and departments.
• Proactive, self-motivated and takes initiative.
• Reliable, accountable and takes ownership of responsibilities.
• Resourceful, solutions-focused and able to think independently.
• Adaptable and flexible with changing priorities.
• Customer-focused, empathetic and approachable.
• Collaborative team player with a positive attitude.
• Curious, open to feedback and continuous improvement.
• Honest, professional and demonstrates a strong work ethic.
• Passionate about natural animal health and wellbeing.
• Previous experience in eCommerce, customer service or administration.
• Experience in order processing, logistics or courier coordination.
• Knowledge of Google Workspace, CRM and order management systems.
• Experience in problem-solving and process improvement.
• Background knowledge or personal experience in raw feeding cats and dogs.
• Animal-related qualifications or experience.

Raw feeding knowledge and experience is definitely a bonus but not a pre-requisite as everyone who joins our team (including vets nurses and regular raw feeders) go through our Raw Feeding training program.

What's In It For You?

In return you will join a fun but focused team, with the opportunity to be involved directly in the growth of the business across New Zealand.

Employees enjoy a generous discount and a results-driven but flexible working environment.