Retail Sales Assistant | Casual | Rotorua NZ

Petstock Group; Rotorua; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Sonder mental health support

Financial wellbeing support

Parental leave

Corporate discount

Workplace Banking access

Job summary

Petstock Group in Rotorua, New Zealand, is seeking a dedicated team member to provide exceptional customer service in our busy store. You will learn about pet care and guide customers to the best products for their pets, while contributing to a welcoming in-store experience.

This role suits someone who loves animals, has retail experience, and is motivated by sales goals; you will work with a supportive team, maintain store standards, and participate in a culture that values safety and community.

Qualifications

• Customer-focused attitude and passion for animals.
• Experience in a similar retail environment.
• Driven to achieve and exceed sales targets.
• Strong interpersonal skills to build relationships with customers and team.
• Physically capable of lifting up to 20 kg.
• Flexible availability on weekends and public holidays.

Responsibilities

• Provide exceptional customer service with memorable interactions.
• Educate customers on pet care and product recommendations.
• Complete sales transactions and help reach store targets.
• Maintain store presentation and ensure stock is displayed and replenished.
• Keep knowledge up to date on pet care, products, and services.
• Contribute to a fun, supportive in-store culture with the team.
• Support a strong safety mindset within the team.

Skills

Customer Service

Retail Experience

Sales Target

Interpersonal Skills

Physical Fitness

Weekend Availability

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!.

• Award-winning programs that support career growth, with a new leadership development program underway
• Team member, family & pet benefits across Petstock Group & Woolworths Group
• Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Provide exceptional customer service where you and your customer will have memorable, meaningful interactions
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
• Complete memorable sales transactions, aiming to reach set store sales goals
• Maintain a consistently high standard of store presentation while ensuring that new stock is promptly and accurately displayed whilst also ensuring we are replenishing our stock
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Contribute to a fun, supportive culture instore where the team loves coming to work each and every day
• Strong safety mindset with commitment to create a culture of safety within your team

Do you have the below experience and looking to take the next step in your career?

• A passion for animals and providing the best customer service
• Experience in a similar retail environment
• Demonstrated drive to achieve and exceed sales target
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team
• Physically fit, with ability to lift products up to 20kgs
• Flexibility and ability to work weekends and public holidays

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.

Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.