On-Call Customer Experience Advisor

NZ Post; Christchurch; On-site; NZD 32,000 - 46,000; Full time

Job summary

NZ Post in Christchurch is seeking a friendly Customer Service Officer to support customers at the central box lobby and over the phone. You will handle inquiries, bill payments, NZTA transactions, and parcel sending locally and abroad, with some heavy lifting as needed.

On-call Monday to Friday, this role offers a dynamic environment in a central city location, where you help grow communities and deliver dependable service.

Qualifications

• Be available to work on call, across Monday to Friday.
• Problem solving skills – can you think on the fly and find the best outcomes.
• Administration and data entry skills.
• Confidence to interact with people from all backgrounds face to face, phone and email.

Responsibilities

• Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Christchurch central box lobby front counters and by phone.
• You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zealand and the world.
• As an NZ Post expert, you'll provide suggestions and access information for our customers.
• You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required.
• Each day is busy and varied and will see you developing your problem-solving skills.

Skills

Problem solving

Administration and data entry

People interaction

Job description

NZ Post in Christchurch is seeking a friendly Customer Service Officer to support customers at the central box lobby and over the phone. You will handle inquiries, bill payments, NZTA transactions, and parcel sending locally and abroad, with some heavy lifting as needed.

On-call Monday to Friday, this role offers a dynamic environment in a central city location, where you help grow communities and deliver dependable service.