Office Administrator: Customer Care & Invoicing

OneStaff Rotorua; Rotorua; On-site; NZD 45,000 - 65,000; Full time

Job summary

OneStaff Rotorua is seeking a capable Office Administrator to take ownership of the day-to-day office in Rotorua. You will be the go-to person for customers, manage inquiries, quotes, invoicing, and data accuracy while supporting the wider team on site.

Ideal candidates have admin or customer service experience, strong data entry skills, and confident communication by phone and email. Being organised, reliable, and able to work independently is essential, with a practical pro-active mindset.

Qualifications

• Previous administration and/or customer service experience.
• Strong data entry skills and excellent attention to detail.
• Confident communication skills, both over the phone and by email.
• Someone organised, reliable and happy to work independently.
• A practical "see it, sort it" attitude.
• Experience with Xero and Fergus would be a big advantage.

Responsibilities

• Being the friendly first point of contact for customers
• Responding to enquiries and arranging quotes
• Keeping job information, records and data accurate and up to date
• Preparing and sending invoices
• Following up outstanding payments
• Supporting the wider team with general office administration
• Helping keep everything organised behind the scenes

Skills

Administration

Customer service

Data entry

Communication skills

Organised

Independent working

Education

Tools

Xero

Fergus

Job description

OneStaff Rotorua is seeking a capable Office Administrator to take ownership of the day-to-day office in Rotorua. You will be the go-to person for customers, manage inquiries, quotes, invoicing, and data accuracy while supporting the wider team on site.

Ideal candidates have admin or customer service experience, strong data entry skills, and confident communication by phone and email. Being organised, reliable, and able to work independently is essential, with a practical pro-active mindset.