Executive Assistant & Office Operations Lead

Rj & Rg Mcleay; Bay of Plenty; On-site; NZD 44,000 - 51,000; Full time

Benefits offered by this job

Iconic brand continues to grow

Ongoing training and development

Fantastic company culture/ supportive?

Job summary

Rj & Rg Mcleay in Tauranga is seeking an Office Manager to organise office workflows, bookings and service priorities, coordinating workshop and mobile appointments with the technical team.

You will lead reception and admin, supervise staff, manage customer enquiries, invoicing and records, and maintain supplier relations. This permanent full-time position offers NZ$32.00 to NZ$37.00 per hour, with 30–40 hours weekly and a strong focus on accuracy, safety and customer service.

Qualifications

• NZQA diploma level 5 or higher in business admin or equivalent, or 3+ years management experience.
• Strong leadership and communication skills.
• Ability to supervise staff and manage operations during shifts.

Responsibilities

• Organise office workflows, bookings, and service priorities; coordinate workshop and mobile appointments with the technical team.
• Direct and supervise reception and administrative work, allocate daily tasks, check accuracy and staff training.
• Manage customer enquiries, quotations, complaints and follow-ups; liaise with insurers, brokers and customers on claim approvals.
• Oversee invoicing, supplier invoices, monthly statements and credit control; prepare financial information for management.
• Coordinate office supplies, monitor deliveries and resources.
• Maintain relationships with dealerships, fleet clients and suppliers; organise account reviews.
• Coordinate newsletters, social media, promotional material and networking with business owners.
• Maintain confidential customer and insurance records, safe office practices and administrative procedures.
• Provide occasional chip repair or ADAS calibration support during busy periods when trained.

Skills

Leadership

Customer service

Office administration

Cash handling

Education

NZQA Diploma Level 5 in Business Administration/Management

Tools

MS Office

Invoicing software

Job description

Rj & Rg Mcleay in Tauranga is seeking an Office Manager to organise office workflows, bookings and service priorities, coordinating workshop and mobile appointments with the technical team.

You will lead reception and admin, supervise staff, manage customer enquiries, invoicing and records, and maintain supplier relations. This permanent full-time position offers NZ$32.00 to NZ$37.00 per hour, with 30–40 hours weekly and a strong focus on accuracy, safety and customer service.