Global Technical Support Lead - Lead High-Impact Teams

Gallagher Security; Hamilton; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration

Leadership development

Health benefits

Collaborative culture

Job summary

Gallagher Security in New Zealand seeks a Global Technical Support Lead to unite customer-facing support across international markets. You will set the direction, build leaders, and deliver a consistent, high-quality experience worldwide.

You’ll empower regional teams, manage KPIs and SLAs, and drive continuous improvement while balancing customer satisfaction with operational efficiency and business priorities.

Qualifications

• Significant leadership experience in technical support or customer service.
• Experience leading distributed teams across regions.
• Strong understanding of global support operations and service delivery.
• Experience managing KPIs, SLAs and customer satisfaction.
• Experience using CRM platforms, especially Salesforce Service Cloud.

Responsibilities

• Lead regional support teams and establish clear expectations for service performance.
• Drive continuous improvement across global support operations.
• Ensure a consistent, high-quality technical support experience for customers and partners.

Skills

Leadership

Distributed teams

Global operations

KPIs & SLAs

CRM platforms

Salesforce Service Cloud

Knowledge management

Change leadership

Commercial awareness

Stakeholder management

Tools

Salesforce Service Cloud

Job description

Gallagher Security in New Zealand seeks a Global Technical Support Lead to unite customer-facing support across international markets. You will set the direction, build leaders, and deliver a consistent, high-quality experience worldwide.

You’ll empower regional teams, manage KPIs and SLAs, and drive continuous improvement while balancing customer satisfaction with operational efficiency and business priorities.