Operations Support - Lab Technician

GN Hearing Australia Pty Ltd; Devonport-Takapuna; On-site; NZD 52,000 - 75,000; Full time

Benefits offered by this job

Free parking

Discounts via Reward Gateway

Job summary

GN Hearing is seeking a motivated individual to join our team in Takapuna, Auckland. You will be involved in producing, repairing, servicing and maintaining ear moulds and hearing instruments to a high standard, ensuring quality and timely turnaround.

You will work collaboratively with Production, Customer Care and Sales to resolve issues, meet KPIs, and deliver excellent service. The role requires adaptability and a willingness to learn in a supportive environment.

Qualifications

• Energetic individual who thrives in fast-paced environments.
• Team player who can adapt to changing business needs.
• Willing to learn and develop in a fast-paced, supportive environment.

Responsibilities

• Produce, repair, service, and maintain ear moulds and hearing instruments to high standards.
• Test, diagnose, troubleshoot, repair, and service BTE and ITE hearing instruments.
• Perform quality checks before returning products to customers.
• Process completed instruments and ear moulds with accurate documentation.

Skills

Team work

Adaptable

Willing to learn

Strong communication

Education

Engineering or Electronics degree

Tools

Navision

Job description

As an industry leader, GN Hearing is one of the fastest growing hearing technology innovators globally and in the New Zealand market.

We have a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More & Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and staff.

WHAT'S IN IT FOR YOU?

Competitive salary with an industry leading hearing technology business.

Opportunity to work for an organisation that prioritizes its customer care and rewards its employees

Convenient Takapuna, Auckland location (free parking available)

Discounts on hundreds of retailers with our partner Reward Gateway

Small, close-knit team who like to work hard and play harder

WHAT WE ARE LOOKING FOR

An energetic individual who enjoys the challenge of a fast-paced work environment and is not fazed by a large volume of work.

A Team player who can be adaptable to the changing needs of the business

An employee willing to learn and develop in a fast paced, stable and supportive environment where the focus is on hearing more, doing more and being more, every day!

A TYPICAL DAY AT GN Hearing

• Enhance the lives of our customers by producing, repairing, servicing, and maintaining ear moulds and hearing instruments to a consistently high standard.
• Test, diagnose, troubleshoot, repair, and service behind-the-ear (BTE) and in-the-ear (ITE) hearing instruments, identifying faults and ensuring repairs are completed accurately and within GN Hearing’s expected turnaround times.
• Perform detailed quality control checks on repaired and replacement hearing instruments and ear moulds, ensuring products meet GN Hearing’s internal quality, safety, and performance standards before being returned to customers.
• Prepare, package, and process completed hearing instruments and ear moulds accurately, ensuring all required components, accessories, documentation, and customer requirements are included.
• Utilise GN Hearing systems, tools, and established processes to manage products efficiently throughout the repair and service workflow, maintaining accurate records and product traceability.
• Support the assessment and processing of ear impressions and ear mould orders, ensuring they meet required quality standards before progressing to manufacture or further processing.
• Identify recurring product faults, quality concerns, or process issues and communicate these to the appropriate team members to support continuous improvement.
• Work collaboratively with Production, Customer Care, Sales teams to resolve customer issues, prioritise urgent requirements, and achieve service and delivery targets.
• Maintain an organised, safe, and efficient work environment, ensuring equipment, tools, materials, and workstations are used and maintained appropriately.

OUR IDEAL CANDIDATE WOULD HAVE..

• Previous experience in manufacturing and repairing electronic and/or medical devices, particularly ear moulds and hearing instruments
• Familiarity with Navision
• Experience working within an ISO Quality Management system
• Strong verbal and written communication skills
• Preferred tertiary qualifications in engineering or electronics
• Attention to detail and a commitment to excellence
• Proficiency in basic MS Office applications (Word, Excel, Outlook)
• A positive, can-do attitude and team-oriented mindset
• Comfort working with deadlines and KPIs
• A drive for continuous improvement Accountability and pride in delivering high-quality work

Please note that we can only accept applications from individuals with full work rights.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.

Agencies: We prefer to fill this role directly. Should we require assistance, we will contact our preferred recruitment partners