Hybrid Contact Centre Specialist - Hearing Care

Sonova; Auckland; Ibrido; NZD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Training & development

Global organisation backed by Sonova

Descrizione del lavoro

Triton Hearing, Auckland Support Office, is seeking a proactive Contact Centre Specialist to join our Customer Service Centre team. You will be the voice of the company, supporting clients across New Zealand with appointment bookings, inquiries, and hearing health information.

You'll manage diaries and provide a personalised, professional experience, handling inbound and outbound calls, emails, and funding questions.

Competenze

• Previous experience in a customer service, call centre or appointment-setting role.
• Strong telephone communication skills and a professional manner.
• Ability to build rapport quickly and handle a variety of customer conversations.
• Excellent organisational skills and attention to detail.
• Solid computer literacy and the ability to learn new systems.
• Experience managing appointments or diaries.
• Outbound sales experience is beneficial but not essential.
• Ability to explain information clearly and compassionately to a wide range of clients.

Mansioni

• Booking high-quality appointments across our nationwide clinic network.
• Taking inbound calls from existing and prospective clients.
• Making outbound calls to clients following hearing tests, enquiries and campaigns.
• Responding to email and voicemail enquiries.
• Assisting with hearing aid repairs, maintenance advice and general hearing health information.
• Supporting clients with funding and insurance enquiries.
• Maintaining accurate client records and administrative processes.
• Providing a personalised and professional customer experience at every interaction.
• Contributing ideas and initiatives for continuous improvement within the team.

Conoscenze

Customer service

Call centre

Appointment setting

Telephone communication

Rapport building

Organisation

Computer literacy

Diary management

Outbound sales (beneficial)

Clear communication

Descrizione del lavoro

Triton Hearing, Auckland Support Office, is seeking a proactive Contact Centre Specialist to join our Customer Service Centre team. You will be the voice of the company, supporting clients across New Zealand with appointment bookings, inquiries, and hearing health information.

You'll manage diaries and provide a personalised, professional experience, handling inbound and outbound calls, emails, and funding questions.