Nurse Referral & Care Coordination Specialist

Health New Zealand - Te Whatu Ora Waitematā; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Waitematā is seeking an experienced Referral Coordinator to triage, process and manage referrals for Older Adults & Integrated Community Services.

You will liaise with referrers, service users, families, and multidisciplinary teams to ensure referrals are screened, directed to the correct care pathway, and managed efficiently. This role supports timely, equitable access to care and strong clinical governance.

Qualifications

• Registered healthcare professional with current annual practising certificate.
• Minimum four years' post-registration experience in a secondary care setting.
• Experience in using PIMS.
• Experience working in multidisciplinary teams in a community setting.
• Excellent written and verbal communication abilities and attention to detail.
• Strong IT skills.
• Ability to work collaboratively across multidisciplinary teams.
• Strong organisational, planning and problem-solving skills.
• Commitment to quality improvement, patient safety and continuous learning.

Responsibilities

• Triage, process, and manage referrals to Older Adults & Integrated Community Services.
• Review referrals for eligibility and direct to appropriate service or care pathway.
• Coordinate care with referrers, service users, families, whānau and multidisciplinary teams.
• Support safe, timely, and equitable access to services.
• Ensure referrals align with clinical pathways and service requirements.
• Communicate status and next steps to stakeholders.

Skills

Multidisciplinary teamwork

Excellent communication

IT literacy

Organisational skills

Problem solving

Quality improvement

Education

Registered healthcare professional

Tools

PIMS

Job description

Health New Zealand - Te Whatu Ora Waitematā is seeking an experienced Referral Coordinator to triage, process and manage referrals for Older Adults & Integrated Community Services.

You will liaise with referrers, service users, families, and multidisciplinary teams to ensure referrals are screened, directed to the correct care pathway, and managed efficiently. This role supports timely, equitable access to care and strong clinical governance.