Registered Nurse, Referral Coordinator

Health New Zealand - Te Whatu Ora Waitematā; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Waitematā is seeking an experienced Referral Coordinator to triage, process and manage referrals for Older Adults & Integrated Community Services.

You will liaise with referrers, service users, families, and multidisciplinary teams to ensure referrals are screened, directed to the correct care pathway, and managed efficiently. This role supports timely, equitable access to care and strong clinical governance.

Qualifications

• Registered healthcare professional with current annual practising certificate.
• Minimum four years' post-registration experience in a secondary care setting.
• Experience in using PIMS.
• Experience working in multidisciplinary teams in a community setting.
• Excellent written and verbal communication abilities and attention to detail.
• Strong IT skills.
• Ability to work collaboratively across multidisciplinary teams.
• Strong organisational, planning and problem-solving skills.
• Commitment to quality improvement, patient safety and continuous learning.

Responsibilities

• Triage, process, and manage referrals to Older Adults & Integrated Community Services.
• Review referrals for eligibility and direct to appropriate service or care pathway.
• Coordinate care with referrers, service users, families, whānau and multidisciplinary teams.
• Support safe, timely, and equitable access to services.
• Ensure referrals align with clinical pathways and service requirements.
• Communicate status and next steps to stakeholders.

Skills

Multidisciplinary teamwork

Excellent communication

IT literacy

Organisational skills

Problem solving

Quality improvement

Education

Registered healthcare professional

Tools

PIMS

Job description

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

PermanentFull time or Part Time rolesMonday to Friday

Are you an experienced Registered Nurse or Allied Health Professional with a passion for improving patient outcomes and driving service excellence?

We are seeking a Referral Coordinator to triage, process, and manage referrals to Health NZ Waitematā Older Adults & Integrated Community Services.

In this role, you will ensure each referral is accurately reviewed and directed to the most appropriate service, clinician, or care pathway.

Using your clinical knowledge, understanding of service eligibility criteria, and care coordination skills, you will support safe, timely, and equitable access to services for Older Adults & Integrated Community Services

As a central point of contact, you will liaise with referrers, service users, families and whānau, community providers, and multidisciplinary teams to ensure referrals are managed efficiently, appropriately, and in line with established clinical pathways and service requirements.

You will play a key role in enabling seamless access to care, strengthening communication, and supporting positive health outcomes.

About the Team/Service/ Location

At Waitematā, our promise is better care for everyone. We are committed to promoting wellness, improving health outcomes and ensuring the people entrusted to our care receive the highest standard of service.

About you

• Registered healthcare professional Nurse (RCpN, RGON, BHSC) or Allied Health with current annual practising certificate in relevant discipline or equivalent
• Minimum four years' post-registration experience in a secondary care setting
• Experience in using PIMS
• Experience working in multidisciplinary teams in a community setting
• Excellent written and verbal communication abilities and attention to detail
• Strong IT skills
• Ability to work collaboratively across multidisciplinary teams.
• Strong organisational, planning and problem-solving skills.
• Commitment to quality improvement, patient safety and continuous learning.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.