Service Desk Administrator - Waiouru

PAE; Waiouru; On-site; NZD 50,000 - 65,000; Full time

Job summary

PAE is seeking a Service Desk Administrator at Waiouru Military Camp. You will be the first contact for staff, visitors, and NZDF personnel, delivering outstanding customer service while handling administration, health and safety, and site coordination tasks.

12-hour night shifts on a rostered schedule are required. Reporting to the Contract Delivery Manager, you will manage desk enquiries, coordinate site admin, support HSE processes, and keep essential service operations running smoothly

Qualifications

• Experience in administration, customer service or reception
• Strong Microsoft Office skills (Outlook, Word, Excel)
• Excellent communication and organisational abilities
• Ability to manage multiple priorities and work independently

Responsibilities

• Provide front-line customer service and act as first point of contact
• Coordinate site administration activities and key management processes
• Support health and safety processes and reporting
• Process incident reports and maintain site records
• Assist with purchasing, invoicing, payroll administration, and monthly reporting
• Coordinate maintenance requests, travel arrangements, and vehicle servicing
• Assist with staff inductions and training for Service Centre staff
• Support security processes and gate code management

Skills

Microsoft Office

Outlook

Word

Excel

Communication skills

Organisation

Multitasking

Job description

For over 30 years, PAE has partnered with the New Zealand Defence Force, delivering facilities management services that keep critical environments working and moving. It's a relationship we're incredibly proud of because it reflects the trust placed in us to deliver, every single day.

As a proudly iwi-owned organisation, we recognise our role as kaitiaki, guardians of the environments and communities we support, and we are committed to building strong, respectful partnerships grounded in manaakitanga.

We are now looking for a Service Desk Administrator to join our team at Waiouru Military Camp.

This is a diverse and hands-on role supporting the day-to-day operation of the Waiouru Service Centre. As the first point of contact for staff, visitors, contractors, and NZDF personnel, you'll play a key role in delivering outstanding customer service while supporting administration, health and safety, and site coordination activities. This role will require Rostered Shifts (fixed night shift)12-hour shifts.

About the role

Reporting to the Contract Delivery Manager, you'll be responsible for managing Service Desk enquiries, coordinating site administration activities, supporting health and safety processes, and ensuring the smooth operation of essential support services across Waiouru Military Camp.

No two days are the same. From welcoming visitors and managing security processes through to coordinating maintenance requests, supporting payroll administration, and assisting with health and safety reporting, you'll be at the centre of site operations.

What you'll be responsible for

• Providing front-line customer service and acting as the first point of contact for visitors and enquiries
• Coordinating key management, gate codes, and supporting site security processes
• Processing incident reports and maintaining site records and documentation
• Supporting purchasing, invoicing, payroll administration, and monthly reporting activities
• Coordinating maintenance requests, travel arrangements, and vehicle servicing requirements
• Supporting site health and safety programmes, reporting, and committee activities
• Maintaining registers, records, inventories, and contract documentation
• Assisting with staff inductions and Service Centre training for new employees

What we're looking for

• Previous experience in administration, customer service, reception, or office coordination roles
• Strong Microsoft Office skills, including Outlook, Word, and Excel
• Excellent communication skills with the ability to build positive relationships at all levels
• A highly organised approach with strong attention to detail
• The ability to manage multiple priorities and work independently

Why this role

• Diverse role offering variety across customer service, administration, and health and safety
• Opportunity to support a significant NZDF operational environment
• Work within a collaborative and supportive team environment
• Be part of a proudly iwi-owned organisation committed to community, sustainability, and continuous improvement
• A role where you can make a visible impact every day