Night Front Office Leader — Luxury Hotel

M Gallery; Queenstown; On-site; NZD 43,000 - 44,000; Full time

Job summary

Hotel St Moritz in Queenstown, New Zealand, part of the MGallery Hotel Collection, seeks an experienced Night Front Office professional. You will supervise night portering, manage late arrivals, handle room allocations and ensure smooth check-ins/outs while following established procedures.

Proficiency with Opera PMS and MS Office is important. The role requires a flexible 7-day roster, strong guest relations, and a focus on safety during emergencies.

Qualifications

• Minimum 1 year’s experience in Front Office, 5-star property preferred
• Ensure all workplace accidents are reported on the prescribed form, appropriate treatment given and all accidents/ near misses investigated
• Keen understanding of hotel operating systems including Opera PMS, Microsoft Office suite
• Available to work across 7 day a week rosters
• LCQ, Managers cert and first aid certificate preferred but not required
• Current, full driver’s license

Responsibilities

• Actively participate in weekly Front Office meetings, where possible, respecting confidentiality of issues discussed
• Oversee night portering personnel and ensure efficient supervision
• Manage late guest arrivals and early departures with customer focus
• Run reports and provide statistical information to finance per policies
• Back up computer systems and adhere to finance procedures
• Supervise night lobby services including car parking and portering for efficient guest flow
• Monitor room availability and manage overbooking scenarios for late relocations
• Answer telephones promptly and professionally per procedures
• Ensure hotel cleanliness and back-of-house areas are maintained during night shift
• Coordinate wake-up calls and newspaper orders as needed
• Ensure safety during emergencies per policies and liaise with managers for improvements
• Report unusual occurrences to Front Office Manager and document appropriately
• Coordinate maintenance requests with AM shift and call Chief Engineer in emergencies
• Follow Emergency Communication procedures with media inquiries routed to spokesperson
• Support Accor Vision and Values in daily operations

Skills

Night shift supervision

Guest relations

Emergency response

Education

Hospitality experience

Tools

Opera PMS

Microsoft Office

Job description

Hotel St Moritz in Queenstown, New Zealand, part of the MGallery Hotel Collection, seeks an experienced Night Front Office professional. You will supervise night portering, manage late arrivals, handle room allocations and ensure smooth check-ins/outs while following established procedures.

Proficiency with Opera PMS and MS Office is important. The role requires a flexible 7-day roster, strong guest relations, and a focus on safety during emergencies.