Night Manager

SmartRecruiters, Inc.; Queenstown; On-site; NZD 43,000 - 44,000; Full time

Job summary

Hotel St Moritz in Queenstown, New Zealand, part of the MGallery Hotel Collection, seeks an experienced Night Front Office professional. You will supervise night portering, manage late arrivals, handle room allocations and ensure smooth check-ins/outs while following established procedures.

Proficiency with Opera PMS and MS Office is important. The role requires a flexible 7-day roster, strong guest relations, and a focus on safety during emergencies.

Qualifications

• Minimum 1 year’s experience in Front Office, 5-star property preferred
• Ensure all workplace accidents are reported on the prescribed form, appropriate treatment given and all accidents/ near misses investigated
• Keen understanding of hotel operating systems including Opera PMS, Microsoft Office suite
• Available to work across 7 day a week rosters
• LCQ, Managers cert and first aid certificate preferred but not required
• Current, full driver’s license

Responsibilities

• Actively participate in weekly Front Office meetings, where possible, respecting confidentiality of issues discussed
• Oversee night portering personnel and ensure efficient supervision
• Manage late guest arrivals and early departures with customer focus
• Run reports and provide statistical information to finance per policies
• Back up computer systems and adhere to finance procedures
• Supervise night lobby services including car parking and portering for efficient guest flow
• Monitor room availability and manage overbooking scenarios for late relocations
• Answer telephones promptly and professionally per procedures
• Ensure hotel cleanliness and back-of-house areas are maintained during night shift
• Coordinate wake-up calls and newspaper orders as needed
• Ensure safety during emergencies per policies and liaise with managers for improvements
• Report unusual occurrences to Front Office Manager and document appropriately
• Coordinate maintenance requests with AM shift and call Chief Engineer in emergencies
• Follow Emergency Communication procedures with media inquiries routed to spokesperson
• Support Accor Vision and Values in daily operations

Skills

Night shift supervision

Guest relations

Emergency response

Education

Hospitality experience

Tools

Opera PMS

Microsoft Office

Job description

Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.

Job Description

Proficiently operate the Front De sk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines.

Key Duties

• Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of the night portering personnel.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
• Complete computer system backups and save in accordance with finance policies and procedures.
• Supervision of night lobby services including carparking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Be aware of room availability and sensitively manage overbooking situations where late night “relocation” is required.
• Ensure telephones are answered promptly and professionally following service procedures
• Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities
• Programme wake up calls ensuring these are received. Order newspapers as necessary.
• Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
• Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
• Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
• Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.

Qualifications

• Minimum 1 year’s experience in Front Office, 5-star property preferred
• Ensure all workplace accidents are reported on the prescribed form, appropriate treatment given and all accidents / near misses investigated.
• Keen understanding of hotel operating systems including Opera PMS, Microsoft Office suite
• Available to work across 7 day a week rosters.
• LCQ, Managers cert and first aid certificate preferred but not required
• Current, full driver's license

Additional Information

Support us in growing our distinctive culture by living the La Maison values of

• Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
• Excellence: Comprehensive business approach, driving all levers to be best-in-class.
• Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
• Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
• Trust & Transparency: Share everything, no taboo. Feedback is a gift.
• Long Term Relationship: With everyone – create a strong sense of belonging.
• Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.

Permanent role, minimum guaranteed 30 hours a week. $30.79 - $32.15/hour