Night Auditor, Pinewood Lodge

UNAVAILABLE; Queenstown; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Training & Development Opportunities

Global hospitality company benefits

Job summary

Delaware North New Zealand is seeking a Night Auditor for Pinewood Lodge in Queenstown. This role involves managing overnight guest reservations, processing payments, and ensuring guest satisfaction through excellent service.

As a Night Auditor, you will work night shifts on a rotating roster and play a key role in maintaining financial accuracy and security protocols. Join a professional team dedicated to creating memorable experiences for guests.

Qualifications

• Knowledge of property management systems (e.g., Opera, RMS) preferred.
• Proficient with Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Manage all overnight guest reservations and inquiries.
• Process payments and charges accurately.
• Respond to guest inquiries and complaints professionally.
• Execute end-of-day procedures per company policies.
• Count, balance, and reconcile tills and floats accurately.
• Maintain financial documentation like transaction logs.
• Support Front Office Manager with financial reporting.
• Conduct scheduled security patrols for guest safety.
• Respond to overnight housekeeping and maintenance requests.
• Assist with overnight housekeeping and setup as required.

Skills

Customer service

Cash handling

Property management systems

Microsoft Office

Communication skills

Tools

Opera

RMS

Job description

The opportunity

Delaware North New Zealand are seeking a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests,

The position is exclusively night shifts – Availability is required to work night shift hours on a rotating roster across Mon – Sun.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Join a global hospitality company


• Live and work in beautiful Queenstown, New Zealand


• Be part of a professional team, delivering an excellent guest experience


• Access to our Employee Assistance Programme


• Training & Development Opportunities

What you will do?

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email


• Process payments and charges accurately, including card and cash handling


• Respond to guest enquiries, concerns, or complaints with professionalism and empathy


• Execute end-of-day procedures in line with company policies and security protocols


• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions


• Maintain financial documentation including stock levels, wastage reports, and transaction logs


• Support the Front Office Manager with financial reporting and data entry as required


• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews


• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments


• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required

More about you

• Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation (highly preferred but not mandatory)


• Exposure to security procedures and emergency response protocolsProficient with Microsoft Office


• Excellent verbal and written communicationThe application period will close on 15/10/2026, unless a suitably qualified candidate is identified sooner

Who we are

Nestled among Queenstown’s stunning alpine scenery, Pinewood Lodge combines comfort and convenience in a relaxed, village-style setting. Spread across three acres of landscaped grounds, with sweeping views of The Remarkables, the property offers 130 rooms, ranging from private studios and self-contained apartments to shared lodges. Guests enjoy practical amenities including communal kitchens, BBQ areas, bike storage, and on-site parking, making it an ideal choice for families, groups, and solo travellers. Perfectly located just minutes from the town centre, Pinewood Lodge provides the ultimate base for exploring Queenstown’s adventure activities and natural wonders.