Lodge Assistant | Queenstown

Naumi Hotels; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted stays

Rewards program

Referral bonus

Career development

Naumi Knights Program

Job summary

Naumi Hotels in Queenstown is seeking a Lodge Assistant to work across two intimate properties, delivering personalised guest experiences. You will handle front office tasks, guest hosting, breakfast support, and daily lodge operations while maintaining Naumi’s luxury standards.

The role requires at least 1 year in hospitality, a relevant qualification, and experience with Opera PMS, with a flexible 7-day roster including weekends and holidays.

Qualifications

• At least 1 year of hospitality experience in hotel, lodge, resort, or accommodation environment.
• Qualification in Hospitality or related field.
• Experience in front office, guest services or accommodation operations.
• Previous experience using Opera PMS or another hotel PMS.
• Strong communication and customer service skills.
• Strong organisation and time-management skills.
• Ability to support housekeeping and other operational duties when required.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Responsibilities

• Welcome guests and create a warm, personalised arrival experience.
• Manage check-ins, check-outs, reservations and guest enquiries.
• Use Opera PMS or a similar property management system.
• Support breakfast and food & beverage service.
• Assist with room presentation, room checks and housekeeping duties as required.
• Respond to guest requests, feedback and special requirements.
• Maintain operational records, stock levels and daily handovers.
• Work across both Queenstown properties as required.
• Support the wider team to ensure smooth day-to-day lodge operations.
• Maintain Naumi’s luxury service, presentation, hygiene and safety standards.

Skills

Hospitality experience

Front office experience

Opera PMS experience

Customer service

Time management

Flexibility

Housekeeping support

Education

Hospitality qualification

Tools

Opera PMS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join Naumi Hotels in beautiful Queenstown and work across two of our intimate luxury properties – The Dairy Hotel, A Naumi Chapter and The Central Hotel, A Naumi Chapter each offering just 14 stunning guest rooms and suites.

This is a varied, hands-on hospitality role for someone who enjoys doing more than one thing. As a Lodge Assistant, you’ll work across front office, guest hosting, food & beverage, housekeeping support and daily lodge operations, helping us deliver a seamless and highly personalised guest experience.

Naumi Hotels is an international hospitality group known for bold design, modern luxury and memorable guest experiences. We have properties across New Zealand, Australia, Singapore and Dubai, with more growth ahead.

WHAT YOU’LL BE DOING

• Welcome guests and create a warm, personalised arrival experience
• Manage check-ins, check-outs, reservations and guest enquiries
• Use Opera PMS or a similar property management system
• Support breakfast and food & beverage service
• Assist with room presentation, room checks and housekeeping duties as required
• Respond to guest requests, feedback and special requirements
• Maintain operational records, stock levels and daily handovers
• Work across both Queenstown properties as required
• Support the wider team to ensure smooth day-to-day lodge operations
• Maintain Naumi’s luxury service, presentation, hygiene and safety standards

OUR IDEAL CANDIDATE

You’ll be confident working independently, comfortable moving between different responsibilities and passionate about creating memorable guest experiences.

You will have:

• At least 1 year of relevant hospitality experience in a hotel, lodge, resort or accommodation environment
• A qualification in Hospitality or related field
• Experience in front office, guest services or accommodation operations
• Previous experience using Opera PMS or another hotel PMS
• Strong communication and customer service skills
• Strong organisation and time-management skills
• The ability to support housekeeping and other operational duties when required
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays
• Experience within a luxury, boutique or premium accommodation environment is highly regarded, along with food & beverage and housekeeping experience.

THE ROLE

• Permanent, full-time
• Minimum 32 guaranteed hours per week
• Rostered Monday to Sunday according to business requirements
• Based across both properties in Queenstown

Enjoy working at Naumi…

• Grow with us, through opportunities for career development and progression as our business grows
• Discount accommodation when staying at our properties across NZ, AU, Dubai and Singapore
• Rewards and incentivesfor positive guest reviews
• Referral Bonus Program
• Naumi Knights Program
• Service Recognition Program

Applicants must be legally entitled to work in New Zealand.

At Naumi, diversity, equity, and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds, ages, cultures, abilities, sexual orientations, and gender identities. Our goal is to provide a fair, inclusive, and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process, we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at *******@naumihotels.com, and we’ll be happy to assist you.