Night Manager

Pullman Hotels & Resorts; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Learn from Accor Academy

Staff meals provided

Employee benefits

Parental Leave

Worldwide career progression

Job summary

Pullman Auckland is seeking an experienced Night Manager to lead overnight operations, oversee guest experiences, and manage the night audit process. As the senior on duty, you will ensure security, smooth operations and high service standards.

You will collaborate with Housekeeping, Reservations, Finance and Engineering, respond to guest inquiries, handle escalations, and drive revenue integrity while maintaining a calm, professional presence during night shifts.

Qualifications

• Previous experience in a Night Manager or senior Front Office leadership role.
• Strong knowledge of hotel operations and guest service.
• Experience with hotel PMS systems (Opera experience highly regarded).
• Strong working knowledge of Microsoft Outlook, and Microsoft Office.
• Managers and First Aid Certificate preferred.
• Excellent communication and problem-solving skills.
• Proven ability to lead, coach, and motivate teams.
• Flexibility to work overnight shifts, including weekends and public holidays.

Responsibilities

• Lead and support the Front Office and Night team during overnight operations.
• Ensure the smooth running of the hotel while acting as the Manager on Duty.
• Complete and oversee the nightly audit and revenue reconciliation processes.
• Handle guest enquiries, requests, and escalations professionally and efficiently.
• Maintain the safety and security of guests, team members, and property.
• Coordinate responses to emergencies and incidents when required.
• Drive exceptional guest satisfaction and uphold service standards.
• Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management.

Skills

Leadership

Guest service

Hotel operations

Opera PMS

MS Office / Outlook

Communication

Problem solving

Shift flexibility

Team coaching

Tools

Opera PMS

Microsoft Office

Job description

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are seeking an experienced Night Manager to lead our overnight hotel operations. As the senior manager on duty during the night shift, you will oversee the hotel's operations, ensure exceptional guest experiences, maintain security and safety standards, and manage the night audit process.

This is an exciting opportunity for someone who enjoys a dynamic environment, can think on their feet, and is passionate about delivering memorable guest experiences.

As Night Manager, You Will

• Lead and support the Front Office and Night team during overnight operations.
• Ensure the smooth running of the hotel while acting as the Manager on Duty.
• Complete and oversee the nightly audit and revenue reconciliation processes.
• Handle guest enquiries, requests, and escalations professionally and efficiently.
• Maintain the safety and security of guests, team members, and property.
• Coordinate responses to emergencies and incidents when required.
• Drive exceptional guest satisfaction and uphold service standards.
• Work closely with key departments including Housekeeping, Reservations, Finance, Engineering, and Revenue Management.

Qualifications

To be successful in this role, you will have:

• Previous experience in a Night Manager, Night Audit Manager, or senior Front Office leadership role.
• Strong knowledge of hotel operations and guest service.
• Experience with hotel PMS systems (Opera experience highly regarded).
• Strong working knowledge of Microsoft Outlook, and Microsoft Office
• Managers and First Aid Certificate preferred
• Excellent communication and problem-solving skills.
• Proven ability to lead, coach, and motivate teams.
• Strong attention to detail and financial accuracy.Flexibility to work overnight shifts, including weekends and public holidays.
• A calm and professional approach when managing incidents and guest concerns

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just To Name a Few

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor