Network Operations Center (NOC) Engineer

Placements24; Queenstown; Hybrid; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Medical aid

Retirement fund

Training & certification

Career growth

Job summary

Placements24 is recruiting a vigilant NOC Engineer for a hybrid role in Queenstown. You will monitor network performance, troubleshoot connectivity and hardware issues, and respond to incidents to maintain uptime across the client’s network infrastructure.

You'll work with IT and engineering teams, document resolutions, and contribute to process improvements while participating in 24/7 coverage shifts. A Diploma or Bachelor's in CS/IT and 3+ years in NOC are required.

Qualifications

• Diploma or Bachelor's in Computer Science, Information Technology, or related field.
• 3+ years in a NOC or similar network support role.
• Solid TCP/IP, DNS, DHCP, LAN/WAN knowledge.
• Experience with Nagios, Zabbix, SolarWinds.
• Routing and switching protocols such as BGP, OSPF.

Responsibilities

• Monitor network performance and availability using monitoring tools.
• Identify, diagnose, and resolve network issues, including connectivity, performance, and hardware problems.
• Respond to network alerts and incidents in a timely and efficient manner.
• Escalate complex issues to senior engineers per procedures.
• Configure and maintain network devices as directed.
• Document network events, troubleshooting steps, and resolutions.
• Contribute to the development and improvement of NOC processes and procedures.
• Keep knowledge base of network architecture and configurations up to date.
• Collaborate with IT and engineering teams to ensure network integrity.
• Participate in shift rotations for 24/7 coverage.

Skills

Networking basics

Troubleshooting

Monitoring tools

Team collaboration

Documentation

Education

Diploma in CS/IT

Bachelor's in CS/IT

Tools

Nagios

Zabbix

SolarWinds

Job description

About the Role

Our client is seeking a vigilant and technically adept Network Operations Center (NOC) Engineer to join their operations team. This hybrid role, based in Queenstown, Eastern Cape, focuses on the real-time monitoring, management, and support of our client's vast network infrastructure. You will play a crucial role in ensuring network availability, performance, and security by identifying, analyzing, and resolving network issues promptly. The ideal candidate will possess a strong understanding of networking concepts, excellent troubleshooting skills, and the ability to work effectively under pressure. This is an exciting opportunity to contribute to the stability of critical telecommunications services within the Eastern Cape, working in a collaborative environment that blends office-based responsibilities with remote flexibility.

Key Responsibilities

• Monitor network performance and availability using various monitoring tools and dashboards.
• Identify, diagnose, and resolve network issues, including connectivity, performance, and hardware problems.
• Respond to network alerts and incidents in a timely and efficient manner.
• Escalate complex issues to senior engineers or relevant teams according to established procedures.
• Perform network device configuration and maintenance tasks as directed.
• Document network events, troubleshooting steps, and resolutions accurately.
• Contribute to the development and improvement of NOC processes and procedures.
• Maintain an up-to-date knowledge base of network architecture and configurations.
• Collaborate with other IT and engineering teams to ensure network integrity.
• Participate in shift rotation as required to ensure 24/7 network monitoring coverage.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience working in a Network Operations Center (NOC) or similar network support role.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN technologies.
• Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Proficiency in troubleshooting network connectivity and performance issues.
• Familiarity with routing and switching protocols (e.g., BGP, OSPF).
• Strong analytical and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work effectively in a team and manage time efficiently in a dynamic environment.
• Willingness to work shifts, including nights and weekends, as part of a hybrid schedule.

Benefits

• Competitive salary package with potential for performance-based increases.
• Hybrid work model offering a blend of office and remote work flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for training and certification in networking technologies.
• Exposure to a wide range of network technologies and environments.
• A supportive and collaborative team culture in Queenstown, Eastern Cape.
• Potential for career growth into more specialized network engineering roles.