Network Operations Center (NOC) Analyst

Placements24; Queenstown; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Training and certs

Hybrid model

Shift allowances

Career progression

Job summary

Placements24 is seeking a vigilant NOC Analyst to monitor and safeguard our telecommunications network in Queenstown. You will identify and resolve network issues, analyze events, and ensure rapid restoration of services within a hybrid on-site/remote setup.

The ideal candidate has experience in a NOC, strong knowledge of monitoring tools, and solid TCP/IP fundamentals. Flexibility for rotating shifts and a commitment to service quality are essential.

Qualifications

• Experience in a NOC or IT support environment.
• Familiarity with network monitoring tools such as SolarWinds, Nagios or Zabbix.
• Solid understanding of TCP/IP, DNS, DHCP, routing and switching.
• Ability to interpret network diagrams and logs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to stay calm and focused under pressure.
• Willingness to work flexible shifts, including nights and weekends.
• ITIL knowledge is advantageous.
• Certifications such as CompTIA Network+ are a plus.

Responsibilities

• Monitor network infrastructure using monitoring tools to detect performance issues and outages.
• Respond to network alerts and alarms promptly.
• Diagnose and troubleshoot network problems and escalate when needed.
• Perform initial analysis of network events and incidents.
• Document issues, actions, and resolutions in a ticketing system.
• Communicate status to internal teams and stakeholders.
• Adhere to SLAs and network operating procedures.
• Assist in maintenance of monitoring systems.
• Participate in shifting including nights and weekends.
• Contribute to continuous improvement of NOC processes.

Skills

Analytical problem-solving

Communication skills

Interpersonal skills

Networking fundamentals

Pressure management

Education

High school diploma or equivalent

CompTIA Network+ certification

Tools

SolarWinds

Nagios

Zabbix

ITIL knowledge

Job description

About the Role

Our client is looking for a vigilant and technically adept Network Operations Center (NOC) Analyst to join their team in Queenstown, Eastern Cape. This role is essential for maintaining the health, performance, and availability of our client's telecommunications network. As a NOC Analyst, you will be responsible for monitoring network traffic, identifying and resolving network issues, and ensuring the swift restoration of services. This hybrid position requires a combination of on-site presence for critical operations and the flexibility to work remotely. The ideal candidate possesses strong analytical skills, a thorough understanding of network monitoring tools, and the ability to react quickly and effectively under pressure. You will be a key player in safeguarding network integrity and ensuring customer satisfaction.

Key Responsibilities

• Monitor network infrastructure using sophisticated monitoring tools to detect performance issues and outages.
• Respond to network alerts and alarms in a timely and efficient manner.
• Diagnose and troubleshoot network problems, escalating complex issues to higher-level support teams.
• Perform initial analysis of network events and incidents.
• Document all network issues, actions taken, and resolutions in a ticketing system.
• Communicate effectively with internal teams and external stakeholders regarding network status and incidents.
• Ensure adherence to established network operating procedures and service level agreements (SLAs).
• Assist in the maintenance and configuration of network monitoring systems.
• Participate in shift work, including nights and weekends as required by the operational schedule.
• Contribute to the continuous improvement of NOC processes and tools.

Requirements

• Proven experience working in a Network Operations Center (NOC) or similar IT support environment.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Ability to interpret network diagrams and logs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and focused under pressure.
• Willingness to work flexible shifts, including rotating schedules.
• Basic knowledge of ITIL best practices is advantageous.
• High school diploma or equivalent required; relevant certifications (e.g., CompTIA Network+) are a plus.

Benefits

• Competitive annual salary.
• Health insurance benefits.
• Opportunities for training and certifications in networking technologies.
• Exposure to a wide range of network environments and challenges.
• A dynamic and fast-paced work environment.
• Shift allowances for non-standard working hours.
• Career progression opportunities within the organization.
• Contribution towards retirement savings.
• Paid time off and public holidays.
• Work-life balance initiatives within a hybrid model.