Remote Network Operations Center (NOC) Analyst

Placements24; Queenstown; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Shift allowances

Health insurance

Training and certifications

Company hardware

Job summary

Placements24 seeks a vigilant Remote NOC Analyst to monitor and maintain network health across telecom infrastructure from anywhere, ensuring uptime and performance. You'll detect, diagnose, and resolve incidents in real-time, coordinating with engineering to minimize downtime.

This fully remote role in New Zealand requires shift work including nights and weekends. You'll use SolarWinds, Nagios or Zabbix, document actions in the ticketing system, and pursue IT certifications with company support.

Qualifications

• Prior NOC or IT support experience.
• Strong knowledge of TCP/IP, DNS, DHCP, SNMP.
• Experience with SolarWinds, Nagios or Zabbix.
• Willingness to work 24/7 shifts, nights and weekends.

Responsibilities

• Monitor network traffic, system performance, and security alerts.
• Identify, diagnose, and resolve network incidents promptly.
• Escalate unresolved issues with detailed information.
• Document events and resolutions in the ticketing system.
• Perform regular system health checks and maintenance.
• Contribute to incident response procedures and docs.

Skills

NOC experience

Networking concepts

Troubleshooting

Remote work

Tools

SolarWinds

Nagios

Zabbix

Ticketing system

Job description

About the Role

Our client is seeking a vigilant and proactive Remote Network Operations Center (NOC) Analyst to monitor and maintain the integrity of their network infrastructure from anywhere. This role is critical for ensuring the continuous availability and optimal performance of our client's telecommunications services. You will be responsible for detecting, diagnosing, and resolving network issues in real-time, working collaboratively with engineering teams to minimize downtime and maintain service levels. This position offers the flexibility of a fully remote setup, perfect for individuals who are highly analytical and thrive in a fast-paced, on-call environment.

Key Responsibilities

• Monitor network traffic, system performance, and security alerts using specialized NOC tools.
• Identify, diagnose, and resolve network incidents and outages promptly.
• Escalate unresolved issues to appropriate engineering teams with detailed information.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Perform regular system health checks and preventative maintenance tasks.
• Contribute to the development and refinement of incident response procedures and documentation.

Requirements

• Previous experience working in a Network Operations Center (NOC) or similar IT support role.
• Solid understanding of network protocols (TCP/IP, DNS, DHCP, SNMP) and network devices.
• Proficiency with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Experience with telecoms infrastructure and services is a plus.
• Ability to work shifts, including nights and weekends, in a 24/7 operational environment.
• Excellent problem-solving skills and the ability to remain calm under pressure in a remote setting.

Benefits

• Competitive annual salary and shift allowances.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive medical, dental, and vision insurance.
• Paid training and opportunities for IT certifications.
• Access to a collaborative online team environment.
• Company-provided hardware and software for remote work.