Hybrid NOC Analyst: Monitor & Restore Networks

Placements24; Queenstown; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Training and certs

Hybrid model

Shift allowances

Career progression

Job summary

Placements24 is seeking a vigilant NOC Analyst to monitor and safeguard our telecommunications network in Queenstown. You will identify and resolve network issues, analyze events, and ensure rapid restoration of services within a hybrid on-site/remote setup.

The ideal candidate has experience in a NOC, strong knowledge of monitoring tools, and solid TCP/IP fundamentals. Flexibility for rotating shifts and a commitment to service quality are essential.

Qualifications

• Experience in a NOC or IT support environment.
• Familiarity with network monitoring tools such as SolarWinds, Nagios or Zabbix.
• Solid understanding of TCP/IP, DNS, DHCP, routing and switching.
• Ability to interpret network diagrams and logs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to stay calm and focused under pressure.
• Willingness to work flexible shifts, including nights and weekends.
• ITIL knowledge is advantageous.
• Certifications such as CompTIA Network+ are a plus.

Responsibilities

• Monitor network infrastructure using monitoring tools to detect performance issues and outages.
• Respond to network alerts and alarms promptly.
• Diagnose and troubleshoot network problems and escalate when needed.
• Perform initial analysis of network events and incidents.
• Document issues, actions, and resolutions in a ticketing system.
• Communicate status to internal teams and stakeholders.
• Adhere to SLAs and network operating procedures.
• Assist in maintenance of monitoring systems.
• Participate in shifting including nights and weekends.
• Contribute to continuous improvement of NOC processes.

Skills

Analytical problem-solving

Communication skills

Interpersonal skills

Networking fundamentals

Pressure management

Education

High school diploma or equivalent

CompTIA Network+ certification

Tools

SolarWinds

Nagios

Zabbix

ITIL knowledge

Job description

Placements24 is seeking a vigilant NOC Analyst to monitor and safeguard our telecommunications network in Queenstown. You will identify and resolve network issues, analyze events, and ensure rapid restoration of services within a hybrid on-site/remote setup.

The ideal candidate has experience in a NOC, strong knowledge of monitoring tools, and solid TCP/IP fundamentals. Flexibility for rotating shifts and a commitment to service quality are essential.