Network Demand and Capacity Planning Manager

New Zealand Post; Auckland; On-site; NZD 120,000 - 165,000; Full time

Job summary

New Zealand Post is seeking a Network Demand & Capacity Planning Manager to translate complex forecast data into practical capacity plans for the nationwide network. This site-based role at Highbrook, East Tamaki, focuses on aligning demand with capacity in processing and last mile operations.

You will connect forecasting, operations, and network design to ensure the right capacity in the right place at the right time, working closely with senior leaders and across departments to deliver

Qualifications

• Experience in demand planning, capacity planning, forecasting or a highly analytical role with strong transferable skills.
• Ability to operate in complex environments with disruption and change.
• Advanced Excel skills with the ability to work at high level and granular detail.

Responsibilities

• Leading and continuously improving demand forecasting and planning
• Translating forecast data into optimised capacity plans across processing, and last mile
• Identifying network constraints early and recommend practical solutions
• Running scenario modelling to assess risks, disruptions and network design opportunities
• Leading the demand cycle and presenting clear insights to senior leaders
• Partnering across operations, finance, digital and network design to align plans and execution

Skills

Forecasting

Demand planning

Capacity planning

Analytical thinking

Advanced Excel

Communication

Tools

SQL

Power BI

Job description

Network Demand & Capacity Planning Manager

Turn complex data into clear, practical operational plans Shape network capacity decisions that impact delivery nationwide Based on site at our Highbrook, East Tamaki office

About the role

At NZ Post, our network never stands still. Volumes shift. Peaks hit. Disruptions happen. This role sits at the centre of it all, creating a clear, single view of demand and translating it into smart, cost-effective capacity plans that keep the network delivering on time.

You will connect forecasting, operations, and network design, ensuring the right capacity is in the right place at the right time. It is part strategist, part problem solver, part integrator. This is a site-based role, and success comes from building strong relationships across the business and spending time in the operation to understand how plans translate into reality.

In this role you will be:

• Leading and continuously improving demand forecasting and planning
• Translating forecast data into optimised capacity plans across processing, and last mile
• Identifying network constraints early and recommend practical solutions
• Running scenario modelling to assess risks, disruptions and network design opportunities
• Leading the demand cycle and presenting clear insights to senior leaders
• Partnering across operations, finance, digital and network design to align plans and execution

You’ll be curious to know and understand how the network truly operates, and in doing so, you'll build trust across stakeholders and proactively prepare the network for the weeks and months ahead.

Mōu - About you

You might have worked in a large, complex organisation where no two days look the same; where ambiguity, disruption and shifting priorities are the norm and you know how to stay calm, think clearly and adapt when plans change.

You are naturally curious. You want to understand how things work beyond your immediate remit and how decisions in one area impact another. You do not just produce a forecast, you ask what it means, what could go wrong, and how to make it work better. You bring a practical, solutions focused mindset and enjoy collaborating with others to solve real problems.

You’ll bring:

• Experience in demand planning, capacity planning, forecasting or a highly analytical role with strong transferable skills
• Experience operating in complex environments where disruption and change are common
• Advanced Excel skills with the confidence to work at both high level and granular detail
• SQL and or Power BI capability, or the ability and motivation to build these skills
• A proactive, problem-solving approach with the confidence to suggest creative solutions
• A collaborative style, strong communication skills and a genuine willingness to learn

Hiahia? - Interested? Come and join the whanau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Applications for this position close on Wednesday 16 September 2026.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

We won't consider candidates through agencies unless this has been previously approved.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.