Senior Continuous Improvement Specialist - Network

New Zealand Post; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Job summary

New Zealand Post is seeking a Senior Continuous Improvement Specialist - Network to lead diagnostics and end-to-end improvements across the Customer Service Delivery network in Auckland. This on-site role will develop data-driven solutions that enhance safety, service quality and cost efficiency, partnering with operational teams to translate insights into action.

You’ll apply systems thinking and Lean Six Sigma principles to deliver measurable benefits, influence stakeholders and sustain

Qualifications

• Experience applying continuous improvement within logistics, supply chain or service delivery.
• Strong analytical and problem-solving capability with data translation to action.
• Ability to influence stakeholders and work across multiple teams.

Responsibilities

• Lead diagnostics and end-to-end performance reviews to identify improvement opportunities.
• Develop scalable, sustainable improvements that enhance safety, service and cost outcomes.
• Partner with operational leaders to implement data-led recommendations.
• Define, track and sustain measurable benefits across the network.

Skills

Lean Six Sigma Black Belt

Data analysis

Problem-solving

Systems thinking

Stakeholder influence

Cross-functional collaboration

Education

Lean Six Sigma Black Belt or equivalent certification

Job description

Senior Continuous Improvement Specialist - Network

Lead improvement initiatives that strengthen performance across NZ Post's network

Use data, diagnostics and systems thinking to solve complex operational challenges

Help shape safer, smarter and more efficient ways of working across Aotearoa

This role is based on site in East Auckland

Kōrero mō te tūranga - About the role

At NZ Post, we're constantly looking for better ways to deliver for our customers, our communities and each other. As a Senior Continuous Improvement Specialist - Network you'll play a key role in driving end-to-end network performance improvement across our Customer Service Delivery network. You'll lead diagnostics, uncover opportunities and deliver targeted improvement initiatives that enhance safety, service and cost outcomes across the business.

This is a role for someone who enjoys tackling complex challenges and turning insights into action.

Working closely with operational and network teams and other Continuous Improvement specialists, you'll apply systems thinking, data analysis and structured problem-solving to identify root causes, develop scalable solutions and deliver measurable results.

You'll help shape how continuous improvement is delivered across the network, ensuring initiatives are practical, sustainable and aligned to overall operational performance goals.

You'll achieve that by:

• Leading network-wide continuous improvement initiatives that improve safety, service and cost performance
• Conducting end-to-end diagnostics, value chain analysis and performance reviews to identify improvement opportunities
• Using data, operational insights and systems thinking to diagnose complex network challenges and develop practical solutions
• Partnering with operational leaders and cross-functional teams to implement scalable and sustainable improvements
• Influencing stakeholders through clear, data-led recommendations and structured problem-solving approaches
• Defining, track and sustaining measurable benefits to ensure long-term improvement outcomes are achieved

Mōu - About you

You're an experienced continuous improvement professional who enjoys complex operational challenges and making a measurable impact. You are naturally curious, analytical and collaborative, with the ability to connect the dots across multiple functions and identify opportunities that others may miss. You'll be confident working with large and complex data sets, translating insights into practical recommendations, and influencing stakeholders to drive meaningful change. You thrive in cross-functional environments and enjoy balancing strategic thinking with hands-on delivery

What you’ll bring

• Lean Six Sigma Black Belt or equivalent Continuous Improvement certification
• Experience applying Continuous Improvement methodologies within logistics, supply chain, service delivery or other complex operational environments
• Strong experience leading diagnostics, analysis and improvement initiatives that deliver measurable business outcomes
• Excellent analytical and problem-solving capability, with the ability to translate complex data into actionable insightsn>
• Strong systems thinking and understanding of end-to-end operational processes and value chains
• Proven ability to influence stakeholders and work effectively across multiple teams and functions.

Hiahia? - Interested? Further your career within the NZ Post whānau! At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

We won't consider candidates through agencies unless this has been previously approved.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.