Continuous Improvement Manager - Network

New Zealand Post; Auckland; On-site; NZD 110,000 - 135,000; Full time

Job summary

NZ Post in Auckland is seeking a Continuous Improvement Manager to lead and coordinate improvement activity across our Customer Service Delivery network, strengthening safety, service performance and cost efficiency.

You'll translate business priorities into practical programmes and work with CSD leaders to deliver scalable, measurable change embedded in how we work daily.

This is a high-visibility leadership role focusing on delivering tangible outcomes for staff, customers and communities.

Responsibilities

• Leading continuous improvement initiatives across the national network
• Turning strategic priorities into practical delivery programmes
• Identifying, shaping and prioritising improvement opportunities
• Driving measurable gains in safety, service and cost performance
• Partnering with operational leaders to deliver sustainable change
• Monitoring outcomes and ensuring benefits are realised and embedded

Skills

Lean

Six Sigma

Stakeholder management

Analytical thinking

Job description

Continuous Improvement Manager - Network

Lead network-wide improvement initiatives that make a real impactPartner with leaders across NZ Post to shape how we work tomorrowDrive better outcomes for our people, customers and communitiesEast Auckland based location

About the role

At NZ Post, we're always looking for better ways to deliver for Aotearoa. As our Continuous Improvement Manager - Network, you'll lead and coordinate improvement activity across our Customer Service Delivery network, helping us strengthen safety, service performance and cost efficiency. Working at the heart of our operations, you'll translate business priorities into meaningful improvement programmes that create lasting value for our people, customers and business.This is a highly visible leadership role where you'll work closely with CSD leaders and teams to identify opportunities, solve complex challenges and deliver improvements at scale. You'll bring structure, momentum and focus to a network-wide pipeline of initiatives, ensuring change is practical, measurable and embedded into the way we work every day.

You’ll achieve that by:

• Leading continuous improvement initiatives across the national network
• Turning strategic priorities into practical delivery programmes
• Identifying, shaping and prioritising improvement opportunities
• Driving measurable gains in safety, service and cost performance
• Partnering with operational leaders to deliver sustainable change
• Monitoring outcomes and ensuring benefits are realised and embedded

About you

As an experienced Continuous Improvement Manager, you're a natural problem solver who enjoys bringing people together to improve how things work. You thrive in complex operational environments, can confidently navigate ambiguity, and know how to influence and engage stakeholders at every level. Just as importantly, you're someone who values collaboration, builds trusted relationships and leads with a continuous improvement mindset.You'll bring strong experience delivering large-scale improvement programmes and a proven ability to turn insight into action. Whether your background is logistics, supply chain or another operationally focused environment, you'll be comfortable working with data, balancing competing priorities and delivering outcomes that stick. You'll also bring deep knowledge of Lean, Six Sigma or similar methodologies and know how to make continuous improvement practical and meaningful for frontline teams.

What you’ll bring

• Proven success leading complex improvement programmes at scale
• Strong expertise in Lean, Six Sigma or equivalent methodologies
• Ability to build trust and influence across diverse stakeholder groups
• Experience delivering measurable outcomes in operational settings
• Commercial thinking supported by strong analytical capability
• Passion for creating safer, smarter and more effective ways of working

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Applications for this position close on Wednesday 16 September 2026.

All successful applicants will be required to provide proof of their eligibility to work in NewZealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

There is something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.