National Travel Assistance (NTA) Coordinator

Te Whatu Ora - Health New Zealand; Dunedin; On-site; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora - Southern is seeking a National Travel Assistance (NTA) Coordinator on a permanent full-time basis in Dunedin. You will assist eligible patients with travel and accommodation bookings, coordinate arrangements, and ensure awareness of entitlements, working with HealthPac to manage local travel and accommodation services.

The role emphasizes strong administration, communication, and organisational skills in a supportive team environment.

Qualifications

• Proven administration skills and experience.
• Knowledge of computer systems including the Microsoft Office suite.
• Mature outlook and ability to deal with people under stress.
• Strong written and verbal communication skills.
• Ability to build rapport with colleagues, patients and whanau.

Responsibilities

• Assist eligible patients with their Travel and Accommodation bookings.
• Coordinate travel and/or accommodation to access treatment.
• Register patients and support those eligible to claim for travel assistance.
• Work with HealthPac and manage local travel/accommodation arrangements.

Skills

Administration

Communication

Organization

People skills

Tools

Microsoft Office

Job description

National Travel Assistance (NTA) Coordinator

National Travel Assistance (NTA) Coordinator

Permanent full time

Salary $76,705 - $79,925 per annum depending on experience

Assist eligible patients with their Travel and Accommodation bookings

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The National Travel Assistance (NTA) Coordinator assists patients who meet the eligibility criteria with coordinating travel and/or accommodation to access treatment if referred to another hospital.

You’ll be responsible for ensuring that Health New Zealand Southern's population is aware of the policy and their entitlement to travel and accommodation assistance. You’ll facilitate registration of patients and support those eligible to claim for travel assistance, along with supporting them by booking appropriate travel and/or accommodation. You’ll work closely with HealthPac and together manage local arrangements for travel and/or accommodation.

About the Team/Service/ Location

Health New Zealand Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have:

• Proven administration skills and experience
• Good knowledge and practical experience with a range of computer systems including the Microsoft Office suite
• A mature outlook and the ability to deal with people who can be experiencing highly stressful situations
• Strong written and verbal communication skills
• The ability to easily build rapport and relate well to colleagues, patients and their family, whanau and friends
• Good organisational skills with the ability to prioritise workloads and meet deadlines

While an understanding of the National Travel and Accommodation Assistance Policy would be an advantage it is not essential and training will be provided. If you are a positive and pro-active person with an organised approach to your work we would love to hear from you!

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 4216

Location:

South Island - Otago - Dunedin

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values