National Scheduling Support Coordinator

IHC; Hamilton; Remote; NZD 53,000 - 63,000; Full time

Benefits offered by this job

Life insurance

Income protection

Trauma insurance

Wellbeing support

EAP services

Training and development

Flexibility

Mobile & phone discounts

Retail discounts

Gym discounts

Job summary

IHC in Hamilton, New Zealand, is seeking a National Scheduling Support Coordinator for a full-time permanent role based in Hamilton. This position will support nationwide workforce scheduling, maintain scheduling systems, and ensure accurate data and administration practices.

You will collaborate with operational teams and drive process improvements to keep services running smoothly. The ideal candidate is highly organised, detail-driven, and customer-focused, with strong communication skills

Qualifications

• Experience in scheduling, workforce coordination, or a similar administrative role.
• Strong attention to detail with excellent analytical and database management skills.
• Confident communicator who builds positive stakeholder relationships.
• Strong organisational skills, sound judgement, and the ability to work independently.

Responsibilities

• Provide nationwide scheduling and workforce administration support.
• Act as the go-to expert for scheduling and base schedule queries.
• Manage planned leave processes and system maintenance tasks.
• Support quality assurance, reporting, and continuous improvement activities.

Skills

Scheduling experience

Attention to detail

Analytical skills

Communication skills

Organisational skills

Job description

• Contribute to meaningful mahi that makes a difference.
• Play a key role in supporting effective workforce scheduling.
• Full-time permanent role, $53k - $63k. Based in Hamilton.

About the role | Mō te tūnga

As a National Scheduling Support Coordinator, you'll play a key role in supporting consistent and effective workforce scheduling across IDEA Services nationwide. Working closely with operational teams, you'll provide expert scheduling support, maintain critical workforce systems, and ensure high-quality data and administration practices. This is a varied role where your attention to detail, problem-solving ability, and customer-focused approach will help keep our services running smoothly. You will also:

• Provide nationwide scheduling and workforce administration support.
• Act as the go-to expert for scheduling and base schedule queries.
• Manage planned leave processes and system maintenance tasks.
• Support quality assurance, reporting, and continuous improvement activities.

The ideal person for this role will be a highly organised administrator who enjoys working with systems, data, and people. You can manage competing priorities, build strong working relationships, and take ownership of issues through to resolution. With a keen eye for detail and a proactive mindset, you'll thrive in an environment where accuracy, responsiveness, and teamwork are key to success. You will also bring:

• Experience in scheduling, workforce coordination, or a similar administrative role.
• Strong attention to detail with excellent analytical and database management skills.
• Confident communicator who builds positive stakeholder relationships.
• Strong organisational skills, sound judgement, and the ability to work independently.

What's in it for you? | Nōu te rourou

This is a wonderful opportunity to contribute to meaningful work and an organisation that genuinely creates real and lasting change for New Zealanders living with intellectual disabilities. We offer a supportive work environment where your wellbeing and professional growth are a priority, and you’ll be part of a great team. We also offer:

• Life, income protection and trauma insurance.
• Wellbeing support and EAP services.
• Training and development.
• Flexibility
• Mobile and phone plan discounts.
• Retail and gym discounts and more!

The IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and providing housing and tenancy services to people in need.

Applications close 11.55pm, Wednesday 11 November 2026.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Location(s) Hamilton