Support Technician

First Focus; Wellington; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working arrangements

Training and certs

Coaching and mentoring

Social and team events

Job summary

First Focus in New Zealand is seeking a hands-on IT support engineer to join our remote and on-site service desk. You’ll work across Microsoft AD, Azure, M365, and Exchange, troubleshoot desktops and servers, and assist cloud platforms.

Expect to split time between desk support and hands-on onsite work, collaborating with senior engineers to keep environments clean, lean, and secure while delivering great customer service.

Qualifications

• Deep knowledge of AD (Azure focus with some on-prem) and end-user support expertise.
• Strong familiarity with Windows Server, Exchange, and cloud platforms.
• Comfort with the full stack from desktop to firewall and network basics.
• Experience with ticketing systems and clear, user‑facing communication.
• MSP experience is a plus; strong technical and customer‑facing skills are valued.

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, firewalls, and networks.
• Support cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware).
• Join project deployments when needed and assist onsite work.
• Split time between desk-based support and hands-on onsite service.

Skills

Azure AD

Windows Server

Exchange

Cloud platforms

End-user support

Ticketing systems

Communication

Job description

You've been grinding remote tickets for years.

You've mastered the queue.

You've soloed Exchange.

You've tanked Azure outages and DPS'd your way through AD forests.

Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus, Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across Australia, New Zealand and beyond, we're growing fast, evolving constantly, and building careers with purpose. We've only recently landed in New Zealand, but we're not here for a working holiday. We're here because we genuinely believe we can build New Zealand's favourite MSP, one great client and one great technician at a time. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

If there's one thing we already love about working with Kiwi businesses, it's that the best people tend to stay humble, get stuck in, and quietly get the job done. That's pretty much how we've always tried to build First Focus too.

It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script, solve real problems, not just reset passwords and explain, once again, that turning it off and on really did fix it

What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• MSP experience would be highly regarded, though we're equally interested in candidates who have developed strong technical and customer-facing skills in other environments
• A valid New Zealand driver's licence (or the legal ability to drive in New Zealand) and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

What You’ll Get

• Competitive package, depending on skills and experience, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work-life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiversity:

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment:

We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 2020 (New Zealand).

We're new (-ish) to New Zealand, but we're building something we're incredibly proud of. Think of it as getting in before everyone starts saying, "Oh yeah, I've heard First Focus is a great place to work."

Also, if your ideal Friday afternoon includes solving a gnarly Azure issue and still making it home in time for fish and chips, we should probably talk.