Modern Workplace Operations Analyst

The Warehouse Group; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Team member discounts across brands

Range of employee benefits

Job summary

The Warehouse Group in Auckland is seeking a detail-oriented Modern Workplace Analyst to support service management, reporting and analytics, asset and licence administration, supplier coordination and continuous improvement in our modern workplace environment.

Reporting to the Service & Modern Workplace Lead, you will help ensure operational processes run smoothly, maintain accurate records, and deliver actions on time.

Qualifications

• Experience supporting operational coordination, project coordination, service management, End User Compute, service desk or technology operations functions.
• Strong administrative, organisational, reporting and coordination skills.
• Experience working with service management tools, operational records and reporting data.
• Ability to analyse data and create dashboards, reports and management updates that translate operational information into clear insights.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Good understanding of operational processes, controls, SOPs and effective service delivery.
• Experience supporting procurement administration, purchase order processing or fulfilment activities.
• Good written and verbal communication skills with a professional service focus.
• Proficient in Microsoft 365 applications including Excel, Word, PowerPoint, Outlook and Teams.
• Ability to manage competing priorities, follow up actions and meet agreed deadlines.

Responsibilities

• Support incident, request, change, problem and escalation management processes.
• Create and maintain operational reports, dashboards and visualisations using tools such as Power BI.
• Analysing service, asset and operational data to identify trends and opportunities for improvement.
• Maintaining accurate asset, inventory and CMDB records.
• Supporting device, hardware and mobile lifecycle administration activities.
• Processing purchase orders and supporting technology procurement activities.
• Assisting with software licence administration, renewals and compliance activities.
• Coordinating supplier actions, service requests and operational follow-up.
• Supporting technology projects through milestone tracking, action management and stakeholder communication.
• Reviewing and maintaining operational procedures, SOPs and knowledge documentation.
• Identifying and driving continuous improvement opportunities across technology services and processes.

Skills

Operational coordination

Project coordination

Service management

End User Compute

Service desk

Technology operations

Administrative skills

Reporting

Data analysis

Dashboard creation

Tools

Power BI

Microsoft 365

Job description

The Warehouse Group in Auckland is seeking a detail-oriented Modern Workplace Analyst to support service management, reporting and analytics, asset and licence administration, supplier coordination and continuous improvement in our modern workplace environment.

Reporting to the Service & Modern Workplace Lead, you will help ensure operational processes run smoothly, maintain accurate records, and deliver actions on time.