Modern Workplace Analyst

The Warehouse Group; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Team member discounts across brands

Range of employee benefits

Job summary

The Warehouse Group in Auckland is seeking a detail-oriented Modern Workplace Analyst to support service management, reporting and analytics, asset and licence administration, supplier coordination and continuous improvement in our modern workplace environment.

Reporting to the Service & Modern Workplace Lead, you will help ensure operational processes run smoothly, maintain accurate records, and deliver actions on time.

Qualifications

• Experience supporting operational coordination, project coordination, service management, End User Compute, service desk or technology operations functions.
• Strong administrative, organisational, reporting and coordination skills.
• Experience working with service management tools, operational records and reporting data.
• Ability to analyse data and create dashboards, reports and management updates that translate operational information into clear insights.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Good understanding of operational processes, controls, SOPs and effective service delivery.
• Experience supporting procurement administration, purchase order processing or fulfilment activities.
• Good written and verbal communication skills with a professional service focus.
• Proficient in Microsoft 365 applications including Excel, Word, PowerPoint, Outlook and Teams.
• Ability to manage competing priorities, follow up actions and meet agreed deadlines.

Responsibilities

• Support incident, request, change, problem and escalation management processes.
• Create and maintain operational reports, dashboards and visualisations using tools such as Power BI.
• Analysing service, asset and operational data to identify trends and opportunities for improvement.
• Maintaining accurate asset, inventory and CMDB records.
• Supporting device, hardware and mobile lifecycle administration activities.
• Processing purchase orders and supporting technology procurement activities.
• Assisting with software licence administration, renewals and compliance activities.
• Coordinating supplier actions, service requests and operational follow-up.
• Supporting technology projects through milestone tracking, action management and stakeholder communication.
• Reviewing and maintaining operational procedures, SOPs and knowledge documentation.
• Identifying and driving continuous improvement opportunities across technology services and processes.

Skills

Operational coordination

Project coordination

Service management

End User Compute

Service desk

Technology operations

Administrative skills

Reporting

Data analysis

Dashboard creation

Tools

Power BI

Microsoft 365

Job description

We're looking for a detail-oriented and proactive Modern Workplace Analyst to join our Services & End User Compute team.

This is an exciting opportunity for someone who enjoys bringing structure, insights and organisation to technology operations. You'll play a key role in supporting service management processes, reporting and analytics, asset and licence administration, supplier coordination, and continuous improvement initiatives across our modern workplace environment

The Warehouse Group (TWG) is a well-known Kiwi brand, proudly recognized for the role we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ, with over $3 billion in sales and employing over 12,000 people across The Warehouse, Warehouse Stationery, and Noel Leeming.

As one of New Zealand's largest retail groups, we're home to some of the country's most iconic brands and are united by our purpose: to build exceptional retail brands that our customers love, our team take pride in, and that deliver sustainable shareholder returns.

Job Description

Reporting to the Service & Modern Workplace Lead, along with working closely with technology teams, service providers and business stakeholders, you'll help ensure our operational processes run smoothly, service information remains accurate, and actions are delivered on time.

What you'll be doing

• Supporting incident, request, change, problem and escalation management processes.
• Creating and maintaining operational reports, dashboards and visualisations using tools such as Power BI.
• Analysing service, asset and operational data to identify trends and opportunities for improvement.
• Maintaining accurate asset, inventory and CMDB records.
• Supporting device, hardware and mobile lifecycle administration activities.
• Processing purchase orders and supporting technology procurement activities.
• Assisting with software licence administration, renewals and compliance activities.
• Coordinating supplier actions, service requests and operational follow-up.
• Supporting technology projects through milestone tracking, action management and stakeholder communication.
• Reviewing and maintaining operational procedures, SOPs and knowledge documentation.
• Identifying and driving continuous improvement opportunities across technology services and processes.

Qualifications

• Experience supporting operational coordination, project coordination, service management, End User Compute, service desk or technology operations functions.
• Strong administrative, organisational, reporting and coordination skills.
• Experience working with service management tools, operational records and reporting data.
• Ability to analyse data and create dashboards, reports and management updates that translate operational information into clear insights.
• Strong attention to detail and ability to maintain accurate records across multiple systems.
• Good understanding of operational processes, controls, SOPs and effective service delivery.
• Experience supporting procurement administration, purchase order processing or fulfilment activities.
• Good written and verbal communication skills with a professional service focus.
• Proficient in Microsoft 365 applications including Excel, Word, PowerPoint, Outlook and Teams.
• Ability to manage competing priorities, follow upactions and meet agreed deadlines.

Additional Information

Success at The Warehouse Group isn't just about what you do, it's about how you do it. We're looking for someone who demonstrates:

• Strong communication and collaboration skills.
• Commercial awareness and customer focus.
• Critical thinking and sound judgement.
• A growth mindset and passion for continuous improvement.

Accountability, authenticity and adaptability.

This is Warehouse Country since 1982, Come work with us -We offer a dynamic, supportive team environment within a business that values and recognizes individuals. We’re based on Auckland’s North Shore, with easy access to public transport and free parking. When you join us, you will also enjoy discounts across most of our brands and a range of great team member benefits.Work with modern workplace technologies and enterprise-scale systems. Enjoy the varied opportunities to learn, grow and develop your career.

If you're passionate about technology operations, data-driven decision-making and delivering outstanding service experiences, we'd love to hear from you.