Assistant Delivery Manager

THE WAREHOUSE; Dunedin; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Birthday off

26 weeks parental leave

Jury service paid

Lifestyle Leave

Job summary

The Warehouse Group in Dunedin seeks an Assistant Area Delivery Manager to support safe, compliant, high-performing fulfilment operations. You will coordinate fulfilment teams, coach leaders, and drive improvements to service levels across The Warehouse Group brands.

Ideal candidates will have logistics/fulfilment experience, strong people leadership, and a passion for safety and data-driven improvements, with the ability to collaborate across stores, DCs, and partners.

Qualifications

• Experience in logistics, supply chain, distribution, or fulfilment operations.
• Proven experience leading or supervising teams in an operational environment.
• Strong understanding of health and safety requirements and compliance.
• Ability to collaborate effectively with a wide range of stakeholders.
• A continuous improvement mindset with the ability to use data to drive outcomes.

Responsibilities

• Support the Area Delivery Manager in achieving DC operational performance targets.
• Deliver service level agreements, customer and store service KPIs, and stock targets.
• Line-manage, coach, and develop a team of fulfilment leaders and team members.
• Collaborate with Store Managers, DC Managers, Merchandising, and Category teams to align operations.
• Lead continuous improvement initiatives and use data to support decision-making.

Skills

People leadership

Team coaching

Data-driven decisions

Job description

Do you thrive in a fast-paced environment where no two days are the same? Are you a natural organiser who enjoys leading people, solving problems and keeping operations running smoothly?

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becomingbrand-centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference.

Job Description

TheAssistant Area Delivery Manager supports the Area Delivery Manager in delivering safe, compliant, and high-performing fulfilment operations. This role plays a critical part in coordinating fulfilment teams, ensuring service excellence across The Warehouse Group brands, and supporting the ongoing commercial viability of the business.

With direct leadership responsibility for a small team, this role is ideal for a developing operational leader who enjoys being hands-on, thrives in a fast-paced environment, and is passionate about people leadership, safety, and continuous improvement.

Key Responsibilities Include:

Operational Support & Performance

• Support the Area Delivery Manager in achieving DC operational performance targets
• Deliver service level agreements,customerand store service KPIs, and stock control targets
• Ensure customer and fulfilment records are accurately maintained
• Ensure the movement and storage of goods is completed effectively and efficiently
• Linemanage, coach, and develop a team of fulfilment leaders and team members
• Support workforce planning, recruitment, scheduling, and training to meet safety and operational requirements
• Build a high-performance culture aligned to company policies and values

Safety & Compliance

• Ensure all operations comply with health and safety regulations and company policies
• Promote a proactive safety culture through training, engagement, and regular audits
• Investigate incidents, implement corrective actions, and contribute to a safe working environment

Stakeholder Collaboration

• Work closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives
• Partner with the Safety Partner and HRBP on people, wellbeing, and compliance matters
• Collaborate with NLG Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations
• Build strong working relationships with 3PL logisticspartners and suppliers to ensure service quality and reliability
• Support and lead continuous improvement initiatives across operations and ways of working
• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes
• Use data and insights to support informed decision-making and operational improvements

Qualifications

• Experience in logistics, supply chain, distribution, or fulfilment operations
• Proven experience leading or supervising teams in an operational environment
• Strong understanding of health and safety requirements and compliance
• Ability to collaborate effectively with a wide range of internal and external stakeholders
• A continuous improvement mindset with the ability to use data to drive outcomes

Additional Information

What can The Warehouse Group offer you?

Career growth and development opportunities within one of New Zealand's largest retail groups

Staff discounts across all our brands

Take your birthday off on us!

26 weeks fully paid parental leave, or 10 daysadditionalleave to support your partner

Fully paid Jury Service

Lifestyle Leave so you can spend more time doing the things you love

A supportive, collaborative team environment where your contribution makes a real difference

Ifyou'repassionate about operational excellence, enjoy leading people and take pride in delivering outstanding customer outcomes,we'dlove to hear from you.