On-Site Tech Solutions Specialist

The Warehouse Group; Blenheim, Nelson; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Base rate + Commission and Incentives

Consecutive days off

Birthday leave

Discounts across brands

Lifestyle leave days

Annual sick leave entitlement

Job summary

The Warehouse Group, including Noel Leeming, is seeking a Tech Solutions Specialist to help customers choose, demonstrate, install and support technology and appliances. You will work across Blenheim and Nelson, delivering exceptional service and technical guidance.

Ideally you bring hands-on tech setup experience, strong communication, and the ability to lift and move equipment as needed. A valid NZ driver’s license and work eligibility for 24+ months are required.

Qualifications

• Full clean New Zealand Driver's license and ability to operate company vehicles.
• Eligible to work in New Zealand for at least 24 months without restrictions.
• Experience installing and setting up technology (WIFI, TV, PC, Audio) preferred.
• Experience in a customer-facing role with strong communication skills.

Responsibilities

• Provide end-to-end service including live demonstrations, advice, installation and after-sales support.
• Assist customers across Blenheim and Nelson with product recommendations and troubleshooting.
• Troubleshoot technical issues and resolve customer queries promptly.

Skills

Customer service

Troubleshooting

Communication

Physical stamina

Tools

Jamf

Google admin

Microsoft admin

Apple OS/IOS knowledge

Job description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions and continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG, is New Zealand’s market leader for technology and appliances and we know that to thrive in this fast-paced environment we must be able to unlock the power of our team members to put our customers first in everything we do - and that’s where you come in!

Job Description

Our Tech Solutions Specialist Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure we provide them with the right product or service – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

Multiple roles are available across Blenheim & Nelson

Qualifications

Being a field based role, it will be essential for you to have a full clean New Zealand Drivers license to have the ability to operate one of our company vehicles. You must alsobe entitled to legally work in New Zealand without any restrictions, for at least 24+ months.

Ideally you will have:

• Experience with installing and setting up technology (WIFI, TV, PC and Audio) but training will be provided to the right candidate


• Proven experience in a customer facing role, excellent communication skills and a positive attitude.


• The ability to undertake heavy lifting, climbladders and beon your feet for long periods of time.

Any of the following would be great too but can be learned…

• Apple OS/IOS knowledge


• Experience in school, enterprise or SME IT support roles


• Device management Knowledge


• Software knowledge - Jamf, Google admin and/or Microsoft admin

What we can offer you?

• Base rate + Commission and Incentives


• Consecutive days off


• Paid day off on your birthday


• Incredible discounts across all of our brands


• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project


• Annual sick leave entitlement of 10 days

There are many awesome benefits that come with joining The Warehouse Group family and this is a great opportunity to take your career to the next level.

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!