Mobile Designer, B2B Apps | Ai-Driven Ux

Les Mills Brasil ?; Auckland; On-site; NZD 41,000 - 48,000; Full time

Job summary

Auckland-based mobile repair service is seeking an experienced technician with at least three years of mobile phone repair experience or a Level 5 IT qualification. The role is full-time and permanent, with pay ranging from $30 to $35 per hour.

Responsibilities include diagnosing and repairing devices, installing required software, assisting customers via phone or email, and helping with sales of accessories and services. Strong knowledge of hardware and software is expected.

Qualifications

• Three years of mobile phone repair experience or Level 5 IT qualification.
• Full-time permanent position.

Responsibilities

• Determine software and hardware requirements to support repairs and maintenance of mobile phones.
• Respond to inquiries and resolve technical problems via phone or email.
• Identify causes of software/hardware malfunctions and coordinate repairs.
• Install software required by customers and ensure device functionality.
• Advise on device troubleshooting and product usage; expand repair services and accessory sales.
• Maintain accurate records of repairs, inventory, and customer information using the POS system.

Skills

Mobile phone repair

IT qualification

Customer service

Education

Level 5 IT qualification

Tools

POS system

Job description

We provide high-quality mobile repair service and are the one-stop shop for all your digital
device repair needs. The candidate should have at least three years of mobile phone repairing
experience and/or min. Level 5 IT qualification
The pay would be from $30- $35 P/h for a full-time and permanent job.

We provide high-quality mobile repair service and are the one-stop shop for all your digital
device repair needs. The candidate should have at least three years of mobile phone repairingexperience and/or min. Level 5 IT qualification
The pay would be from $30- $35 P/h for a full-time and permanent job.

The following are the job duties that would be performed:

• Determining software and hardware requirements to support and provide
  requirements with knowledge and the maintenance of mobile phones.
• Responding to inquiries and resolving technical problems.
• Identify causes of software and hardware malfunctions and coordinate and carry out
  repairs or replacements needed
• Installing and downloading software required by individual customer
• Ensuring efficient use and knowledge of equipment with products knowledge of new
  devices and software packages that have come into the country with research to
  support valued customers
• Use knowledge of hardware to repair and replace peripheral equipment and any faults,
  damage, or other issues with hardware on clients’ devices.
• Refer clients to appropriate avenues where a repair is outside the scope of our
  business.
• Assist with sales of services (repairing devices) and products (mobile phone-related
  gadgets)like mobile phone cases, cable, tempered glass, etc
• Install accessories for customers and advise on appropriate product use
• May serve Customers by phone and Email with technical issues raised
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point-of-sale system to maintain an accurate record of customer
  information and the real-time status of each repair

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