Flexible Mobile & Laptop Repair Technician

Marketplace; Southland; Sur place; NZD 41 000 - 55 000; Plein temps

Résumé du poste

Marketplace in Southland, NZ is seeking a full-time electronics/repair technician to service and repair mobile phones and computers on-site and in-store. The role requires a Level 4+ qualification in electronics or similar, or at least one year in a repair environment, and a flexible roster.

You will diagnose hardware and software issues, manage parts inventory, assist customers, and maintain product knowledge to help customers choose suitable solutions.

Qualifications

• Must have level 4+ qualification in electronics, computer or any technical industry.
• At least 1 year experience in similar repair industry.

Responsabilités

• Determining software and hardware requirements to provide solutions to problems.
• Assessing damage and cost of repairs.
• Ordering replacement parts as required.
• Chip level Laptop and Mobile PCB Board repair.
• Timely and Efficient repairs of Mobile phones and electronic devices.
• Test the parts to ensure they work properly and use diagnostic tools to assess computer systems.
• Analyse information and recommend appropriate hardware to users.
• Service on site and in store upgrade and maintain.
• Downloading and installing appropriate software operating systems anti-virus and drivers.
• Products associated paperwork and documentation.
• Attend and assist the company's customers with their computer support needs in a timely and professional manner.
• To build a strong relationship between the company its customer and staff and to build overall goodwill.
• Assist customers to choose products providing information on quality characteristics of products warranties and maintenance.
• Maintain an up to date and comprehensive knowledge of products available for sale and ensure that customers have a wide selection to choose from.
• Ensure when new stock arrives that it is of correct model design and quantity.
• Manage stock inventory to ensure that sufficient products are available and place orders with suppliers when necessary.
• Troubleshooting and performing diagnostics to repair mobile phones and computers.
• Deal with store level enquiries and complaints and monitor customer service.
• Check that all the products you sell are well displayed.
• Ensure that promotional plans are properly communicated to customers in the aim of soft selling.
• Suggest methods for improving the client base and expanding the business.
• Maintaining health and safety standards and procedures.

Connaissances

Teamwork

Flexible roster

Customer service

Formation

Level 4 electronics/tech

Outils

Diagnostic tools

Description du poste

Marketplace in Southland, NZ is seeking a full-time electronics/repair technician to service and repair mobile phones and computers on-site and in-store. The role requires a Level 4+ qualification in electronics or similar, or at least one year in a repair environment, and a flexible roster.

You will diagnose hardware and software issues, manage parts inventory, assist customers, and maintain product knowledge to help customers choose suitable solutions.