Expert Mobile Device Repair Technician

Les Mills Brasil ?; Auckland; On-site; NZD 41,000 - 48,000; Full time

Job summary

Auckland-based mobile repair service is seeking an experienced technician with at least three years of mobile phone repair experience or a Level 5 IT qualification. The role is full-time and permanent, with pay ranging from $30 to $35 per hour.

Responsibilities include diagnosing and repairing devices, installing required software, assisting customers via phone or email, and helping with sales of accessories and services. Strong knowledge of hardware and software is expected.

Qualifications

• Three years of mobile phone repair experience or Level 5 IT qualification.
• Full-time permanent position.

Responsibilities

• Determine software and hardware requirements to support repairs and maintenance of mobile phones.
• Respond to inquiries and resolve technical problems via phone or email.
• Identify causes of software/hardware malfunctions and coordinate repairs.
• Install software required by customers and ensure device functionality.
• Advise on device troubleshooting and product usage; expand repair services and accessory sales.
• Maintain accurate records of repairs, inventory, and customer information using the POS system.

Skills

Mobile phone repair

IT qualification

Customer service

Education

Level 5 IT qualification

Tools

POS system

Job description

Auckland-based mobile repair service is seeking an experienced technician with at least three years of mobile phone repair experience or a Level 5 IT qualification. The role is full-time and permanent, with pay ranging from $30 to $35 per hour.

Responsibilities include diagnosing and repairing devices, installing required software, assisting customers via phone or email, and helping with sales of accessories and services. Strong knowledge of hardware and software is expected.