Farmers Silverdale

Silverdale Business; Auckland; Sur place; NZD 41 000 - 48 000; Plein temps

Résumé du poste

Silverdale Business in Auckland seeks a skilled mobile repair technician to join our service team. You will diagnose and repair mobile devices, install software, and advise customers on accessories, with a focus on fast, reliable support.

The role requires at least three years of repair experience or a Level 5 IT qualification, and involves maintaining inventory, handling sales support, and using the POS system for accurate records.

Qualifications

• Three years of mobile phone repair experience or Level 5 IT qualification.
• Strong hardware/software knowledge for mobile devices.
• Install software and accessories per customer needs.

Responsabilités

• Determine software and hardware requirements to support repairs.
• Respond to inquiries and resolve technical problems.
• Identify causes of malfunctions and coordinate repairs or replacements.
• Install required software for customers’ devices.
• Safely manage equipment knowledge and stay updated on new devices and software.

Connaissances

Mobile repair

Customer support

Problem solving

Formation

Level 5 IT qualification

Description du poste

Job Description

We provide high-quality mobile repair service and are the one-stop shop for all your digital device repair needs. The candidate should have at least three years of mobile phone repairing experience and/or min. Level 5 IT qualification. The pay would be from $30- $35 P/h for a full-time and permanent job.

• Determining software and hardware requirements to support and provide requirements with knowledge and the maintenance of mobile phones.
• Responding to inquiries and resolving technical problems.
• Identify causes of software and hardware malfunctions and coordinate and carry out repairs or replacements needed
• Installing and downloading software required by individual customer
• Ensuring efficient use and knowledge of equipment with products knowledge of new devices and software packages that have come into the country with research to support valued customers
• Use knowledge of hardware to repair and replace peripheral equipment and any faults, damage, or other issues with hardware on clients’ devices.
• Refer clients to appropriate avenues where a repair is outside the scope of our business.
• Assist with sales of services (repairing devices) and products (mobile phone-related gadgets)like mobile phone cases, cable, tempered glass, etc
• Install accessories for customers and advise on appropriate product use
• May serve Customers by phone and Email with technical issues raised
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair