Mobile Designer (B2B) — Ai-Driven End-To-End Ux

Les Mills International; Auckland; Presencial; NZD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Les Mills International in Auckland is seeking a Mobile Repair Technician to join our end-to-end UX oriented team. The role requires hands-on repair of mobile devices, assessing software/hardware needs, and delivering quality service for customers.

You should have at least three years of mobile phone repair experience or a Level 5 IT qualification. The position is full-time and permanent with an hourly rate of NZD 30–35, depending on experience and skills.

Formación

• Three years of mobile phone repairing experience and/or Level 5 IT qualification.

Responsabilidades

• Determine software and hardware requirements to support and maintain mobile devices.
• Respond to inquiries and resolve technical problems.
• Identify causes of software and hardware malfunctions and coordinate repairs or replacements.
• Install and download software required by individual customers.
• Remain knowledgeable about equipment and new devices/software to advise customers.
• Repair and replace faulty hardware and peripheral devices on clients' devices.
• Refer customers to appropriate channels for out-of-scope repairs.
• Assist with sales of repair services and related products.
• Install accessories and advise on product use.
• Assist customers by phone and email with technical issues.
• Track devices and inventory, safeguarding stock.
• Use POS system to maintain customer records and repair status.

Conocimientos

Mobile repair

Educación

Level 5 IT qualification

Descripción del empleo

Mobile Designer B2b AI Driven End To End Ux | Auckland

We provide high-quality mobile repair service and are the one-stop shop for all your digital device repair needs.

The candidate should have at least three years of mobile phone repairing experience and/or min. Level 5 IT qualification.

The pay would be from $30- $35 P/h for a full-time and permanent job.

• Determining software and hardware requirements to support and provide requirements with knowledge and the maintenance of mobile phones.
• Responding to inquiries and resolving technical problems.
• Identify causes of software and hardware malfunctions and coordinate and carry out repairs or replacements needed
• Installing and downloading software required by individual customer
• Ensuring efficient use and knowledge of equipment with products knowledge of new devices and software packages that have come into the country with research to support valued customers
• Use knowledge of hardware to repair and replace peripheral equipment and any faults, damage, or other issues with hardware on clients' devices.
• Refer clients to appropriate avenues where a repair is outside the scope of our business.
• Assist with sales of services (repairing devices) and products (mobile phone-related gadgets) like mobile phone cases, cable, tempered glass, etc
• Install accessories for customers and advise on appropriate product use
• May serve Customers by phone and Email with technical issues raised
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair