AI-Driven Mobile UX Designer (B2B) – Auckland

Les Mills International; Auckland; On-site; NZD 41,000 - 48,000; Full time

Job summary

Les Mills International in Auckland is seeking a Mobile Repair Technician to join our end-to-end UX oriented team. The role requires hands-on repair of mobile devices, assessing software/hardware needs, and delivering quality service for customers.

You should have at least three years of mobile phone repair experience or a Level 5 IT qualification. The position is full-time and permanent with an hourly rate of NZD 30–35, depending on experience and skills.

Qualifications

• Three years of mobile phone repairing experience and/or Level 5 IT qualification.

Responsibilities

• Determine software and hardware requirements to support and maintain mobile devices.
• Respond to inquiries and resolve technical problems.
• Identify causes of software and hardware malfunctions and coordinate repairs or replacements.
• Install and download software required by individual customers.
• Remain knowledgeable about equipment and new devices/software to advise customers.
• Repair and replace faulty hardware and peripheral devices on clients' devices.
• Refer customers to appropriate channels for out-of-scope repairs.
• Assist with sales of repair services and related products.
• Install accessories and advise on product use.
• Assist customers by phone and email with technical issues.
• Track devices and inventory, safeguarding stock.
• Use POS system to maintain customer records and repair status.

Skills

Mobile repair

Education

Level 5 IT qualification

Job description

Les Mills International in Auckland is seeking a Mobile Repair Technician to join our end-to-end UX oriented team. The role requires hands-on repair of mobile devices, assessing software/hardware needs, and delivering quality service for customers.

You should have at least three years of mobile phone repair experience or a Level 5 IT qualification. The position is full-time and permanent with an hourly rate of NZD 30–35, depending on experience and skills.