Checkout Specialist — Friendly Service & Team Discounts

Woolworths Ltd.; Canterbury; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Permanent, full-time employment

Minimum 30 hours per week guaranteed

Competitive hourly pay: NZD 28.00–32.0

Job summary

Cover Me Ashburton Limited is seeking an ICT Support Technician to diagnose, repair and test a variety of electronic devices including phones, tablets, laptops and desktops in Ashburton. You will identify hardware and software faults, replace damaged components and verify functionality before handover.

The role requires soldering skills, familiarity with diagnostic tools, and clear communication with customers.

Qualifications

• Minimum 1 year of relevant work experience in mobile/ electronic device repairs.
• A Level 4 qualification in IT, Electronics, Computer Hardware or related field.
• Strong knowledge of mobile phones, tablets, laptops and desktop hardware.

Responsibilities

• Diagnose and troubleshoot a range of devices including mobiles, tablets, laptops and desktops.
• Identify hardware and software faults and perform component replacements.
• Carry out soldering and desoldering of components and test repaired devices.
• Install and configure software and perform system restorations as needed.
• Provide friendly customer support and quotations before repairs.

Skills

Diagnostics

Troubleshooting

Soldering

Hardware repair

Software troubleshooting

Customer service

Education

Level 4 IT / Electronics qualification

Tools

Repair tools

Testing equipment

Job description

ICT Support TECHNICIAN – COVER ME ASHBURTON LIMITED (2 Positions)

Location: Ashburton, Canterbury, New Zealand
Employment Type: Permanent, Full-time
Hours: Minimum 30–40 hours per week
Pay Rate: $28.00-$32.00 per hour (depending on skills and experience)

About Us

Cover Me – Mobile Repairs & Accessories. Fix it. Cover it. Love it.
Cover Me Ashburton Limited is a mobile phone, electronic device repair and accessories
business providing reliable repair services and quality electronic products to customers in
Ashburton.
We specialise in repairing mobile phones, tablets, laptops and desktop computers, includingscreen replacements, battery issues, motherboard repairs, charging port faults, waterdamage and software troubleshooting. We also offer a wide range of mobile phone covers,screen protectors, chargers, headphones, computer accessories and other electronicgadgets.
Our focus is on providing friendly customer service, reliable technical solutions, competitive
pricing and efficient repair services, including same-day repairs where possible.

About the Role

We are seeking a skilled, reliable and technically capable Electronic Device Repair
Technician to join our team in Ashburton.
The successful applicant will be responsible for diagnosing, troubleshooting, repairing and
testing a range of electronic devices, including mobile phones, tablets, laptops and desktopcomputers.
The role involves identifying hardware and software faults, replacing damaged components,performing soldering and component-level repairs, installing and upgrading software, andensuring repaired devices are fully functional before returning them to customers.This is a hands‑on technical position requiring practical knowledge of electronic devicerepairs, hardware and software troubleshooting, and the ability to deliver efficient andreliable repair services.

Key Responsibilities

• Conduct comprehensive diagnostics on mobile phones, tablets, laptops and desktop computers to identify hardware and software faults.
• Use specialised diagnostic tools, testing equipment and software to identify faults and determine appropriate repair solutions.
• Perform systematic testing to identify issues such as unresponsive screens, faulty buttons, battery failures, charging problems and software errors.
• Repair and replace defective components, including LCD screens, touchscreens, batteries, cameras, charging ports, buttons, speakers and other internal components.
• Carefully disassemble and reassemble electronic devices, ensuring all internal components are correctly fitted and functioning.
• Carry out hardware troubleshooting and repairs involving motherboards, integrated circuits (ICs), connectors and other delicate electronic components.
• Perform chip-level troubleshooting and component-level repairs on mobile phones and other electronic devices.
• Carry out soldering and desoldering of electronic components, including charging ports, integrated circuits, Wi-Fi chips and other motherboard components.
• Diagnose and repair desktop and laptop computers, including hardware and software-related issues.
• Install, configure and upgrade computer hardware, operating systems, drivers and other software applications.
• Refurbish laptops and desktop computers and prepare them for display and sale.
• Troubleshoot operating system failures, application errors, software corruption and other technical issues.
• Perform system restorations, firmware updates, software installations and operating system reinstalls.
• Assist customers with authorised device unlocking, password resets, data backup and recovery procedures.
• Install, configure and update mobile applications and software according to customer requirements.
• Provide technical support and respond to customer enquiries regarding hardware, software and electronic device issues.
• Discuss repair requirements with customers, explain technical problems and provide repair quotations and cost estimates before commencing work.
• Demonstrate electronic products and assist customers in selecting suitable computers, mobile devices and accessories.
• Advise customers on device care, maintenance and protective measures to minimise future damage.
• Prioritise repair jobs according to customer requirements and agreed completion deadlines.
• Carry out full functional testing and radio frequency (RF) testing, where applicable, to ensure repaired devices are operating correctly.
• Maintain repair tools, diagnostic equipment and testing appliances in proper working condition.
• Maintain accurate records of repair work, replaced components, diagnostic findings and completed services.
• Follow workplace health and safety requirements and company procedures.

Skills, Experience and Qualifications

• Relevant work experience: A minimum of one year of relevant work experience in mobile phone repairs, computer repairs, electronic device repairs or a related technical field; OR
• Relevant qualification: A relevant Level 4 qualification in Information Technology (IT), Electronics, Computer Hardware, Telecommunications or a related technical field.
• Good technical knowledge of mobile phones, tablets, laptops and desktop computer hardware.
• Practical ability to diagnose and troubleshoot electronic, hardware and software faults.
• Knowledge of screen replacement, battery replacement, charging port repairs and other component replacements.
• Practical understanding of soldering, desoldering and electronic component‑level repairs.
• Knowledge of computer hardware, operating systems, software installation and configuration.
• Ability to identify faulty electronic components and determine appropriate repair methods.
• Familiarity with electronic testing equipment, diagnostic tools and repair software.
• Strong fault‑finding, analytical and problem‑solving abilities.
• Good communication and customer service skills.
• Ability to manage multiple repair jobs and complete work within agreed timeframes.
• Ability to work independently and contribute effectively as part of a team.

What We Offer

• Permanent, full-time employment.
• Minimum 30 hours of work per week guaranted
• Competitive hourly remuneration of $28.00 -$32.00, depending on skills and experience.
• Opportunity to work with a variety of mobile phones, tablets, computers and electronic devices.
• A supportive working environment and opportunities to develop technical skills.